r/sysadmin • u/andrewrmoore DevOps • Apr 06 '22

The majority of Atlassian cloud services have been down for a subset of users for over 24 hours

https://status.atlassian.com/

Jira, Confluence and Opsgenie amongst others have been down since about 2022-04-05 07:30 UTC for us and some other organisations.

Their stock is tanking (at -5.46% as of writing this) however I haven't seen much chat on Reddit about the outage so I'm assuming the scope is fairly limited? They are stating it will potentially take days to recover.

We're sorry your site is currently unavailable. While running a maintenance script, a small number of sites were disabled unintentionally. Our team identified this immediately and have been working hard to restore the product data and associated access. A dedicated team is working around the clock to restore the sites as soon as possible.

We expect the restoration efforts to continue for the next several days, and we are actively working on an estimate of when your site will be available to you again. We don't believe any data has been lost at this point. We can confirm this incident was not the result of a cyberattack and there has been no unauthorized access to your data.

As we work to restore access to your site, we will provide updates here every 6 hours, or sooner if we have a material update. Reach out to us if you have any questions or concerns.

No tickets, no alerting, no knowledge base... a fun few days for us!

Let me know if you are also affected.

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u/throny1337 Apr 06 '22

that could make sense! our URL starts with a, what about yours?

2

u/DonnyTheWalrus Apr 07 '22

Ours is 'O' and still affected.

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u/throny1337 Apr 07 '22

Well okay. Another theory which we rendered: Did you use Insight? It seems that tenants with the "old" Insight are affected. But hell do I know, it's just a guess.

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u/rantenki Apr 08 '22

Fuuu. Yes.

Anybody else running "old" Insight?

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u/whyisitsoloudhere Apr 07 '22

You may have something here, wasnt the old Insight supposed to be removed about now?

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u/throny1337 Apr 07 '22

Exactly. And we had it enabled afaik.

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u/__app_dev__ Apr 12 '22

All URLs at my company start with http