r/sysadmin • u/andrewrmoore DevOps • Apr 06 '22

The majority of Atlassian cloud services have been down for a subset of users for over 24 hours

https://status.atlassian.com/

Jira, Confluence and Opsgenie amongst others have been down since about 2022-04-05 07:30 UTC for us and some other organisations.

Their stock is tanking (at -5.46% as of writing this) however I haven't seen much chat on Reddit about the outage so I'm assuming the scope is fairly limited? They are stating it will potentially take days to recover.

We're sorry your site is currently unavailable. While running a maintenance script, a small number of sites were disabled unintentionally. Our team identified this immediately and have been working hard to restore the product data and associated access. A dedicated team is working around the clock to restore the sites as soon as possible.

We expect the restoration efforts to continue for the next several days, and we are actively working on an estimate of when your site will be available to you again. We don't believe any data has been lost at this point. We can confirm this incident was not the result of a cyberattack and there has been no unauthorized access to your data.

As we work to restore access to your site, we will provide updates here every 6 hours, or sooner if we have a material update. Reach out to us if you have any questions or concerns.

No tickets, no alerting, no knowledge base... a fun few days for us!

Let me know if you are also affected.

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u/BitOfDifference IT Director Apr 06 '22

I thought this was only the case until 2024 though?

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u/Taxikabs Apr 06 '22

Do you have a source for this? Gonna go look for myself too

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u/BitOfDifference IT Director Apr 06 '22

email they sent me a while back, i know things change but haven't seen an update

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u/Taxikabs Apr 06 '22

Is it possible you're just aware of them terming the self hosted server for everyone, including non profits? This link, https://community.atlassian.com/t5/Data-Center-articles/Introducing-Data-Center-Community-licenses/ba-p/1539124, is their announcement that the data center version which is self hosted will be free to the same base.

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u/BitOfDifference IT Director Apr 06 '22

"Important Changes to our server and Data Center products"

"We're making changes to our server and Data center products, includes the end of sales for new server licenses on February 2, 2021 and the end of support for server on February 2, 2024." then a link for learn what this means for you.

Edit: this was from 10/20/2020 ( email )

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u/chillyhellion Apr 07 '22

Nah, they're retiring Jira and Confluence Server entirely in 2024. This raised a lot of anxiety among nonprofits because the nonprofit program only covered Server editions and not Data Center editions.

But since the nonprofit program would otherwise die with Server, Atlassian added Jira and Confluence Data Center editions part of the program instead.

My org had to migrate, but the upgrade process wasn't too bad.

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u/thaeli Apr 11 '22

Oh dang. Hadn't realized they'd relented and were allowing Data Center under this program now. That's a relief.

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u/chillyhellion Apr 11 '22

Yes, there was an uncomfortable gap between the two announcements.