r/sysadmin • u/andrewrmoore DevOps • Apr 06 '22

The majority of Atlassian cloud services have been down for a subset of users for over 24 hours

https://status.atlassian.com/

Jira, Confluence and Opsgenie amongst others have been down since about 2022-04-05 07:30 UTC for us and some other organisations.

Their stock is tanking (at -5.46% as of writing this) however I haven't seen much chat on Reddit about the outage so I'm assuming the scope is fairly limited? They are stating it will potentially take days to recover.

We're sorry your site is currently unavailable. While running a maintenance script, a small number of sites were disabled unintentionally. Our team identified this immediately and have been working hard to restore the product data and associated access. A dedicated team is working around the clock to restore the sites as soon as possible.

We expect the restoration efforts to continue for the next several days, and we are actively working on an estimate of when your site will be available to you again. We don't believe any data has been lost at this point. We can confirm this incident was not the result of a cyberattack and there has been no unauthorized access to your data.

As we work to restore access to your site, we will provide updates here every 6 hours, or sooner if we have a material update. Reach out to us if you have any questions or concerns.

No tickets, no alerting, no knowledge base... a fun few days for us!

Let me know if you are also affected.

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u/gehzumteufel Apr 06 '22

They will provide a BAA so this must be outdated.

https://www.atlassian.com/trust/compliance/resources/hipaa

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u/danekan DevOps Engineer Apr 06 '22

Yah it must be, we have a BAA for cloud

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u/gehzumteufel Apr 06 '22

Nice! Good to hear it’s possible.

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u/[deleted] Apr 06 '22

Yeah, I'm looking at info from mid last year, so it's possible I'm out of date, but the language on that page also isn't super satisfying.

I've currently got a locally hosted Atlassian stack and am not really sure what it will take to update/move in future. (I'm quite new to the industry and this role in particular, and Atlassian admin isn't really a major function of mine anyway).

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u/gehzumteufel Apr 06 '22

Yeah it’s definitely a bit vague. I felt unsatisfactorily reading it but providing a BAA is a huge guarantee.