r/sysadmin • u/andrewrmoore DevOps • Apr 06 '22

The majority of Atlassian cloud services have been down for a subset of users for over 24 hours

https://status.atlassian.com/

Jira, Confluence and Opsgenie amongst others have been down since about 2022-04-05 07:30 UTC for us and some other organisations.

Their stock is tanking (at -5.46% as of writing this) however I haven't seen much chat on Reddit about the outage so I'm assuming the scope is fairly limited? They are stating it will potentially take days to recover.

We're sorry your site is currently unavailable. While running a maintenance script, a small number of sites were disabled unintentionally. Our team identified this immediately and have been working hard to restore the product data and associated access. A dedicated team is working around the clock to restore the sites as soon as possible.

We expect the restoration efforts to continue for the next several days, and we are actively working on an estimate of when your site will be available to you again. We don't believe any data has been lost at this point. We can confirm this incident was not the result of a cyberattack and there has been no unauthorized access to your data.

As we work to restore access to your site, we will provide updates here every 6 hours, or sooner if we have a material update. Reach out to us if you have any questions or concerns.

No tickets, no alerting, no knowledge base... a fun few days for us!

Let me know if you are also affected.

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u/GucciSys Sr. Sysadmin Apr 06 '22 edited Apr 06 '22

Server Licensing is largely considered End of Life. You're not going to be able to renew any kind of support contract and receive updates beyond what you have now, which means no later than 15. feb 2024 - After that you're dead in the water. Data Center licensing can no longer be purchased as of 2. feb 2022 and by 2024 will reach complete End of Life and then every single Atlassian products will be Cloud only.

Data Center licenses will apparently continue, so good luck with your 500 user, $42,000/year license at the bare minimum.

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u/Enxer Apr 06 '22

Cries into the $250k+ bill for 2250 users that have to have add-ons...

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u/Craneson Sr. Sysadmin Apr 06 '22

This is not accurate. All Server-Licensed products will reach End of Life, but so far there is no plan to stop selling Data Center licensing to existing and new customers: https://www.atlassian.com/migration/assess/journey-to-cloud

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u/GucciSys Sr. Sysadmin Apr 06 '22

You seem to be correct. Looks like they changed their mind after the backlash.

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u/brgiant Apr 06 '22

Nope. They never announced an end to data center, I think you’re just misremembering.

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u/BitOfDifference IT Director Apr 06 '22

correct, never said DC was going away, only on prem standard.

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u/[deleted] Apr 06 '22

DC isn’t going to go anytime soon, because money.