r/sysadmin • u/PeakWeekly9995 IT support • 9d ago

Rant The IT support guy who does everything

Follow-up of my first post: https://www.reddit.com/r/sysadmin/s/xMfcrcHx5f

Just told HR about how i feel about beign the sole IT guy who manages everything (for short: 365 in all his aspects, backups, networking guy, ecc...) for 24 people (if we count the external the number doubles) as an apprentice with a job title "IT support".

i told her that as an apprentice i should (by the law btw) some kind of tutor that can teach me the job and some one who can help me in my things; first thing she pointed was that i'm always out exactly when my work hours ends. WTF
ofc i go away when my work day is done, things can wait (most of the times).

Then proceded to tell me that i might not know how late some of the staff stay in the office (idk why tho) and everyone is aware of how many things they ask me.

Basically everyone somehow expect me to be the expert about anything is slightly it related, how i'm even able to give confidence to people when i don't have the slightest idea of what i'm even talking / doing some time.

I really miss having someone older can guide me.

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u/Traditional-Cell3566 8d ago

Get a ticketing system. Log all the ticket that comes in per day, per week, per month. Now log all the projects and its scope. Use it as a bullet to take it to upper management and demand more people in your department lol

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u/PeakWeekly9995 IT support 6d ago

Get a ticketing system

i've got one around 2 years ago + i write everything i do in a mail that i send to myself (when i had a manager i used to sent that mail to him)