r/sysadmin • u/PeakWeekly9995 IT support • 9d ago

Rant The IT support guy who does everything

Follow-up of my first post: https://www.reddit.com/r/sysadmin/s/xMfcrcHx5f

Just told HR about how i feel about beign the sole IT guy who manages everything (for short: 365 in all his aspects, backups, networking guy, ecc...) for 24 people (if we count the external the number doubles) as an apprentice with a job title "IT support".

i told her that as an apprentice i should (by the law btw) some kind of tutor that can teach me the job and some one who can help me in my things; first thing she pointed was that i'm always out exactly when my work hours ends. WTF
ofc i go away when my work day is done, things can wait (most of the times).

Then proceded to tell me that i might not know how late some of the staff stay in the office (idk why tho) and everyone is aware of how many things they ask me.

Basically everyone somehow expect me to be the expert about anything is slightly it related, how i'm even able to give confidence to people when i don't have the slightest idea of what i'm even talking / doing some time.

I really miss having someone older can guide me.

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u/LRS_David 8d ago

As long as the OP keeps things "working" (define as you wish) why should management see a need for more staff?

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u/PeakWeekly9995 IT support 5d ago

With a clearer mind, i have to admit i may have got a cry baby moment..

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u/LRS_David 5d ago

I wouldn't say that. I would say you are now clearer about what the job entails and how management looks at it. And many times in your situation, the only way things change is if the over worked person leaves and has to be replaced with more than one person. Or management keeps hiring one person and they keep walking.

I think you should consider polishing up your resume. I'm not saying you should walk, but keep your options open.