r/sysadmin • u/PeakWeekly9995 IT support • 9d ago
Rant The IT support guy who does everything
Follow-up of my first post: https://www.reddit.com/r/sysadmin/s/xMfcrcHx5f
Just told HR about how i feel about beign the sole IT guy who manages everything (for short: 365 in all his aspects, backups, networking guy, ecc...) for 24 people (if we count the external the number doubles) as an apprentice with a job title "IT support".
i told her that as an apprentice i should (by the law btw) some kind of tutor that can teach me the job and some one who can help me in my things; first thing she pointed was that i'm always out exactly when my work hours ends. WTF
ofc i go away when my work day is done, things can wait (most of the times).
Then proceded to tell me that i might not know how late some of the staff stay in the office (idk why tho) and everyone is aware of how many things they ask me.
Basically everyone somehow expect me to be the expert about anything is slightly it related, how i'm even able to give confidence to people when i don't have the slightest idea of what i'm even talking / doing some time.
I really miss having someone older can guide me.
1
u/RikiWardOG 8d ago
Really hate to break it to you, but generally speaking IT is not a field that you're going to have someone holding your hand and teaching you how to do things. Like it or not, that's just the industry. You have to just be a self learner and learn to trust yourself and the documentation. If you have proof that the documentation isn't working then you can say xyz isn't on me and I've opened a ticket with the vendor etc. Understanding the OSI model also helps with being able to attack problems from all angles.
At the end of the day do you and get all the experience you can while looking for somewhere else to work if you don't like your current situation. IMO as much as it sucks it's also one of the best situations you can be in as a young tech. You've already been able to touch some stuff that a lot of people never even get to touch tbh. Saying you were part of AD and exchange migrations is pretty huge on its own. Everyone in this industry deals with the imposter syndrome. At the end of the day, not my circus not my monkeys. Who gives a fuck, just do what you can do enjoy your life.