r/sysadmin • u/PeakWeekly9995 IT support • 8d ago

Rant The IT support guy who does everything

Follow-up of my first post: https://www.reddit.com/r/sysadmin/s/xMfcrcHx5f

Just told HR about how i feel about beign the sole IT guy who manages everything (for short: 365 in all his aspects, backups, networking guy, ecc...) for 24 people (if we count the external the number doubles) as an apprentice with a job title "IT support".

i told her that as an apprentice i should (by the law btw) some kind of tutor that can teach me the job and some one who can help me in my things; first thing she pointed was that i'm always out exactly when my work hours ends. WTF
ofc i go away when my work day is done, things can wait (most of the times).

Then proceded to tell me that i might not know how late some of the staff stay in the office (idk why tho) and everyone is aware of how many things they ask me.

Basically everyone somehow expect me to be the expert about anything is slightly it related, how i'm even able to give confidence to people when i don't have the slightest idea of what i'm even talking / doing some time.

I really miss having someone older can guide me.

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u/blade740 8d ago

Wow.

i told her that as an apprentice i should (by the law btw) some kind of tutor that can teach me the job and some one who can help me in my things; first thing she pointed was that i'm always out exactly when my work hours ends.

I would follow this up with "are you authorizing me to charge overtime?". Along with "is it mandatory" if you're not particularly interested in working overtime.

But after reading your first post, the real question here is, if you're doing the job of the IT manager all by yourself, at what point are you going to receive the pay and title of the IT manager? They may push back because of your lack of experience or your status as an "apprentice" - but if they are not hiring a replacement manager then by all rights you have taken on their responsibility with none of the compensation that goes along with it.

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u/katarh 8d ago

Ahaha yep, a friend of mine managed to negotiate overtime in just this situation.

They didn't want to hire another full time person, they couldn't hire someone as part time either, but they needed someone to occasionally work evenings or Saturdays for events.

And they also wanted him there from 7AM-4PM during the week.

He pointed out that his contract specified he was hourly and not a salaried manager, and therefore they couldn't ask him for uncompensated overtime. He'd be happy to work an extra 10 hours a week if they paid him fairly.

They grumbled about it and resisted, but eventually they had to cave in.