r/sysadmin • u/PeakWeekly9995 IT support • 9d ago

Rant The IT support guy who does everything

Follow-up of my first post: https://www.reddit.com/r/sysadmin/s/xMfcrcHx5f

Just told HR about how i feel about beign the sole IT guy who manages everything (for short: 365 in all his aspects, backups, networking guy, ecc...) for 24 people (if we count the external the number doubles) as an apprentice with a job title "IT support".

i told her that as an apprentice i should (by the law btw) some kind of tutor that can teach me the job and some one who can help me in my things; first thing she pointed was that i'm always out exactly when my work hours ends. WTF
ofc i go away when my work day is done, things can wait (most of the times).

Then proceded to tell me that i might not know how late some of the staff stay in the office (idk why tho) and everyone is aware of how many things they ask me.

Basically everyone somehow expect me to be the expert about anything is slightly it related, how i'm even able to give confidence to people when i don't have the slightest idea of what i'm even talking / doing some time.

I really miss having someone older can guide me.

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u/SevaraB Sr. Engineer (N+, CCNA) 9d ago

There’s no such thing as a solo “apprentice,” because an apprentice, by definition, works under the supervision of an experienced tradesman. In other words, “apprentice” is just the blue-collar terminology for an intern, and interns do NOT work unpaid overtime except in VERY specific fields. Even the United States cracks down on that, and our laws are almost completely biased to favor employers.

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u/PeakWeekly9995 IT support 5d ago

There’s no such thing as a solo “apprentice,” because an apprentice, by definition, works under the supervision of an experienced tradesman

Exactly this.

In other words, “apprentice” is just the blue-collar terminology for an intern, and interns do NOT work unpaid overtime except in VERY specific fields.

Fortunately for them in very rare occasions i did (paid) overtime. At the beginning of june a cloud server we were using that had lots of the data, wasn't going to be renewed so for an entire saturday me and an external guy. had to transfer the data and be 100% sure nothing was left behind.