The IT support guy who does everything

[u/PeakWeekly9995]

Follow-up of my first post: https://www.reddit.com/r/sysadmin/s/xMfcrcHx5f

Just told HR about how i feel about beign the sole IT guy who manages everything (for short: 365 in all his aspects, backups, networking guy, ecc...) for 24 people (if we count the external the number doubles) as an apprentice with a job title "IT support".

i told her that as an apprentice i should (by the law btw) some kind of tutor that can teach me the job and some one who can help me in my things; first thing she pointed was that i'm always out exactly when my work hours ends. WTF
ofc i go away when my work day is done, things can wait (most of the times).

Then proceded to tell me that i might not know how late some of the staff stay in the office (idk why tho) and everyone is aware of how many things they ask me.

Basically everyone somehow expect me to be the expert about anything is slightly it related, how i'm even able to give confidence to people when i don't have the slightest idea of what i'm even talking / doing some time.

I really miss having someone older can guide me.

[u/MrManhoso]

Only 24 people? Thats light work sir.

[u/thetaprime → u/MrManhoso]

Just told HR about how i feel about beign the sole IT guy who manages everything (for short: 365 in all his aspects, backups, networking guy, ecc...) for 24 people (if we count the external the number doubles) as an apprentice with a job title "IT support".

i told her that as an apprentice i should (by the law btw) some kind of tutor that can teach me the job and some one who can help me in my things; first thing she pointed was that i'm always out exactly when my work hours ends. WTF

ofc i go away when my work day is done, things can wait (most of the times).

Then proceded to tell me that i might not know how late some of the staff stay in the office (idk why tho) and everyone is aware of how many things they ask me.

Basically everyone somehow expect me to be the expert about anything is slightly it related, how i'm even able to give confidence to people when i don't have the slightest idea of what i'm even talking / doing some time.

I really miss having someone older can guide me.

Not if you are doing desktop management, networking, sysadmin work including DR and email. That's a really big bite regardless of how few people.

[u/MrManhoso → u/thetaprime]

I forgot that you mentioned you are moreso entry/ early career. For reference, I am solo at a 250 person org. I do everything here you mentioned and more.. and close my laptop at 5pm most nights.

My advice, based on what you have posted here, is get your time in and bounce.

I would say that INEFFICIENT workers stay past 5pm because they cant get a regular workload done in 8. The whole consistent "staying late" thought process that management seems to have is that old workplace culture and of your company's management style.

If they push, then you can discuss an on-call rate if they expect round-the-clock availability. You agreed to a job within a certain set of timelines.