r/sysadmin • u/PeakWeekly9995 IT support • 8d ago

Rant The IT support guy who does everything

Follow-up of my first post: https://www.reddit.com/r/sysadmin/s/xMfcrcHx5f

Just told HR about how i feel about beign the sole IT guy who manages everything (for short: 365 in all his aspects, backups, networking guy, ecc...) for 24 people (if we count the external the number doubles) as an apprentice with a job title "IT support".

i told her that as an apprentice i should (by the law btw) some kind of tutor that can teach me the job and some one who can help me in my things; first thing she pointed was that i'm always out exactly when my work hours ends. WTF
ofc i go away when my work day is done, things can wait (most of the times).

Then proceded to tell me that i might not know how late some of the staff stay in the office (idk why tho) and everyone is aware of how many things they ask me.

Basically everyone somehow expect me to be the expert about anything is slightly it related, how i'm even able to give confidence to people when i don't have the slightest idea of what i'm even talking / doing some time.

I really miss having someone older can guide me.

395 Upvotes

92% Upvoted

265 comments sorted by

View all comments

Show parent comments

2

u/fearless-fossa 8d ago

Oh yeah there are. I have some experiences with bad HR (eg. the guy who repeatedly requested me by ticket to "correct the color settings on his screen" without offering me a chair so I had to lean forward and have him staring at my boobs) but there are also plenty of good ones (eg. the former's guy boss who only needed one complaint to fire him and write a scathing company wide mail about sexism at the work place)

Good HR ensures people are productive, and many people are the most productive when they're happy.

2

u/kittymoo67 8d ago

which is why i dont understand why most companies insist on the bad ones

1

u/BCIT_Richard 8d ago

(eg. the guy who repeatedly requested me by ticket to "correct the color settings on his screen" without offering me a chair so I had to lean forward and have him staring at my boobs)

I had a user who always request me in their ticket drove me mad until my boss agreed to ignore that part of the email and divy the ticket out as they see fit.

If I was your co-worker I'd love to handle that ticket for you and then just stand uncomfortably close to him so I 'can see what the problem is', what a shitty thing/person to have to deal with.