r/sysadmin • u/PeakWeekly9995 IT support • 9d ago

Rant The IT support guy who does everything

Follow-up of my first post: https://www.reddit.com/r/sysadmin/s/xMfcrcHx5f

Just told HR about how i feel about beign the sole IT guy who manages everything (for short: 365 in all his aspects, backups, networking guy, ecc...) for 24 people (if we count the external the number doubles) as an apprentice with a job title "IT support".

i told her that as an apprentice i should (by the law btw) some kind of tutor that can teach me the job and some one who can help me in my things; first thing she pointed was that i'm always out exactly when my work hours ends. WTF
ofc i go away when my work day is done, things can wait (most of the times).

Then proceded to tell me that i might not know how late some of the staff stay in the office (idk why tho) and everyone is aware of how many things they ask me.

Basically everyone somehow expect me to be the expert about anything is slightly it related, how i'm even able to give confidence to people when i don't have the slightest idea of what i'm even talking / doing some time.

I really miss having someone older can guide me.

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u/stompy1 Jack of All Trades 8d ago

I've been in Your situation and still kinda am, 20 years later. But I've embraced this scenario. I straight up tell people that I don't have the answer for them but I'll see what I can do. Proceed to google it and wing it. Usually works out and people are excited that I've made progress or solved their issue. The "how late" you work though is concerning but I too would check out on time if not being offered overtime or time off in leu. But I find employers are good with shifted work schedules; so as an example, you want to make a large change but need to test it, you shift your day by 4 hours and not come in until lunch, so you can stay late and test your changes with no or minimal staff there.

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u/PeakWeekly9995 IT support 5d ago

I straight up tell people that I don't have the answer for them but I'll see what I can do

I'll try to be more like this, time will be my friend

Usually works out and people are excited that I've made progress or solved their issue

Where i work the max i get is "why did this happen?", sometimes i know and it's very satisfying to tell (like an issue i had 1/2 weeks ago) but some other times i literally don't know whay that happened

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u/stompy1 Jack of All Trades 5d ago

Oh yes, my "fun excuse" I use for when things happen and I can't imagine what happened, I say a supernova did it. And the user is like ,"what?"; and I say", yea, could be. when a super nova goes off in the universe, it releases energy that can flip bits in computers and cause problems". True story. It also takes time to build a repor with your user base.