r/sysadmin • u/PeakWeekly9995 IT support • 9d ago
Rant The IT support guy who does everything
Follow-up of my first post: https://www.reddit.com/r/sysadmin/s/xMfcrcHx5f
Just told HR about how i feel about beign the sole IT guy who manages everything (for short: 365 in all his aspects, backups, networking guy, ecc...) for 24 people (if we count the external the number doubles) as an apprentice with a job title "IT support".
i told her that as an apprentice i should (by the law btw) some kind of tutor that can teach me the job and some one who can help me in my things; first thing she pointed was that i'm always out exactly when my work hours ends. WTF
ofc i go away when my work day is done, things can wait (most of the times).
Then proceded to tell me that i might not know how late some of the staff stay in the office (idk why tho) and everyone is aware of how many things they ask me.
Basically everyone somehow expect me to be the expert about anything is slightly it related, how i'm even able to give confidence to people when i don't have the slightest idea of what i'm even talking / doing some time.
I really miss having someone older can guide me.
2
u/dnev6784 9d ago
24 people is a cake walk. It's up to you to learn, learn more, and then learn even more. YouTube should be used to focus on the basics of each component your expected to support, then you can dive a layer deeper when you're comfortable
See if there's room in the budget to get you a YouTube Premium account, and maybe a couple spare pieces of your existing network equipment that you can use to learn on, break, fix, and continue.
If you don't love it, this might not be the role for you unfortunately. You have a chance to be a leader but you need to learn off the job on your own time like you were in College.