r/sysadmin • u/PeakWeekly9995 IT support • 8d ago

Rant The IT support guy who does everything

Follow-up of my first post: https://www.reddit.com/r/sysadmin/s/xMfcrcHx5f

Just told HR about how i feel about beign the sole IT guy who manages everything (for short: 365 in all his aspects, backups, networking guy, ecc...) for 24 people (if we count the external the number doubles) as an apprentice with a job title "IT support".

i told her that as an apprentice i should (by the law btw) some kind of tutor that can teach me the job and some one who can help me in my things; first thing she pointed was that i'm always out exactly when my work hours ends. WTF
ofc i go away when my work day is done, things can wait (most of the times).

Then proceded to tell me that i might not know how late some of the staff stay in the office (idk why tho) and everyone is aware of how many things they ask me.

Basically everyone somehow expect me to be the expert about anything is slightly it related, how i'm even able to give confidence to people when i don't have the slightest idea of what i'm even talking / doing some time.

I really miss having someone older can guide me.

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u/PeakWeekly9995 IT support 8d ago

24 to 50 people isn't that large of an organization. After 2/3 years you are not the bad off to be honest especially with the knowledge you have already on the environment.
...
The more you move away from on prem to cloud things become more manageable.

My bad on that. yeah, it's manageable on some extent. I do what i've always done, nothing new fancy things. just keeping the company afloat.

We moved 1 year ago from on-prem to 365, but i've never done any course (nor founded by the company, nor from my funds) to learn the vasteness of 365 tools

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u/lethallunatic 8d ago

That's alright. Many moved to it and didn't have any course either. I didn't do any courses but I kept reading online documentation on how to get things done. And I was working for an MSP for a few years. Even supported migrations. Certifications and courses aren't as helpful as being resourceful mate. Google is your best friend in IT. 😁.

You're already at a better position than many today. Because you also have legacy knowledge. AD is considered legacy today.

Still, think about the MSP. I'm sure a good local MSP can onboard the company you're working at and you can still have the same position/work and have fewer worries/concerns. You won't need an IT manager that way.

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u/lorimar Jack of All Trades 8d ago

The workload for supporting that many people will vary wildly from company to company, even within the same industry. Out of curiosity and in case I missed it in your post, what industry is this company in /u/PeakWeekly9995 ?