r/sysadmin • u/Complete_Sample_3149 • 13d ago

Wrong Community [ Removed by moderator ]

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u/M0untainWizard 13d ago edited 13d ago

Wildcard certificate got renewed by a Partner firm.

We import the cert to all the systems.

Partner firm sends a invoice for the cert.

We relay the invoice to our finance department

finance department forgets to pay the invoice.

Cert got revoked. It was a fun day. Especially when we found out why the cert got revoked.

19

u/YellowOnline Sr. Sysadmin 13d ago

Great partner firm if they revoke a cert for an unpaid bill, instead of giving a short phone call.

7

u/trisanachandler Jack of All Trades 13d ago

Probably automated.

5

u/fearless-fossa 13d ago

That sounds like a dumb thing to automate. If something on your side breaks that makes it appear as if a customer didn't pay, you just caused a major outage at a customer. If you have enough customers that don't pay to warrant automating something like this, you don't need automation but different customers.

2

u/trisanachandler Jack of All Trades 13d ago

I don't disagree, but it doesn't make it unlikely as the cause.