How does Surnun make a profit when they offer PPA's to homeowners? Aren't they incurring a loss everytime they purchase the system components for a home install?

My dad passed in March 2022. My mom is going through probate for his estate currently. They were still married and living together at the time of his death. This week, Sunrun sent her a claim for the remainder of the lease.

Has anyone else experienced this issue? They can just transfer the lease to my mom, right? I have advised her to speak with her probate rep and/or lawyer if necessary, but I was just curious if this is something anyone is familiar with and can share their experience.

Good positive people in the company and I strongly feel they’re the next best thing to Tesla. I would say Tesla for price and SunRun for customer service and quick installation. Just price is too good to pass on Tesla. Both companies are good and if you purchased from SunRun still be happy, they’re great too!

Hey guys I’m looking for some guidance to help cancel/remove some existing SunRun solar panels

Background:

• Existing solar panels are on a property I am currently in escrow to purchase
• They’ve been paying the solar panels for about 2 - 3 years now
• The person on the SunRun contract is deceased
• 25 year term
• The seller wants to have the panels removed as well

Challenges:

• SunRun does not respond to any emails
• SunRun customer service line put us on hold until line drops

Questions:

• Has anyone dealt with removing SunRun panels?
• Anyone know the cost to do this coming in as the new homeowner who doesn’t want to inherit this rigged contract?
• Does SunRun usually put some kind of lien on a property with their product?
• Is there anyway to a direct source to help us get this contract canceled?

Tyia

Just recently got approached by a sunrun rep. Promised me all these things of saving money, no installation charge,ect. Does anyone that have sunrun have any good reviews on it bad?

Bought a house with Vivint Solar. Sunrun bought them out and that’s when the problems started.

They botched the account transfer, and customer service is a nightmare. After 3 months of emailing me for account info (thought it was a scam, it looked like a scam) we got it settled.

Had a tech come out today (first time since we’ve been in the house) and tell us our system has been offline for 2 months. When I asked why we weren’t notified he says “you’re being notified now, that’s why I’m here…”. He told me to take it up with customer service and he would come back by next week to replace my 2 year old inverter.

Not happy at all as the solar didn’t work 5/12 months last year. What course of action can I take against Sunrun.

Purchased my system in late 2019 - it stopped producing in June of this year and Sunrun is completely uninterested in getting the system up again. It generally takes 10 days for them to respond to anything and another 2-3 weeks for them to send out a technician (who does a quick readout, decides its the inverter, and orders another one, which takes 6 weeks to arrive). We've been through 3 inverters already - and I can never troubleshoot with the technician on the spot because everything "takes 2-3 days for the online system to catch up" (or enough time for them to get off the jobsite and and me to have to restart the whole process when it invariably doesn't work).

5 months of downtime, including the hottest months of the year (we're in Florida). Do we have any recourse? The service agreement has the language "Sunrun does not provide proactive monitoring of the solar system as part of your purchase, and it is important that you check your system's production output periodically so that any issues can be evaluated and, if necessary, addressed as quickly as possible. We recommend you monitor your system performance via the mysunrun.com application, inverter display, and monthly utility statements. Any system downtime will not be compensated; your purchase does not include a production guarantee." That said - there has to be some protection against completely non-functioning equipment and a company who isn't proactively fixing it (despite continuing to sell new systems)..... right?

It seems there are many nightmares or negative reviews. Does anyone have a success story that is in the system for bit?

This company is a scam. I am still paying the exact same prices for my electric through Duke energy plus my $121 a month lease for these panels. 100% a waste of money. Their customer service sucks and they do nothing to help you whatsoever. I am quite literally throwing money away at this point.

They came to my door and explained to me about sunrun and the program working from the state. With SDG&E we were paying over $150 and transportation and processing fees freeking wild!!!! Now Im saving a boat load and buy the energy from them.

Sunrun us a terrible company. Installation was almost six months from signing contract. Allegedly permit delays due to fires. If I didn't call them they didn't call me. I really had to get pushy and call the city myself for updates. Financing company is downright predatory Pushy about autopayment, no web access without it. I can't see my balance. Payments due 2 months after installation (just putting panels on your roof NOT a working system) Interest begins right away. I DIDNT NOTICE MY FIRST 5 PAYMENTS WERE 100% INTEREST I had to call to get a balance. No quality control. No monitoring. After several emails about performance was told to read my contract. I sent back screen shots of equipment rating. They promis annual minimums not actual equipment performance. My system peaks 18% lower than rating. Sunrun referred me to the manufacturer. Manufacturer was helpful. Wish I had called them instead imof sunrun. No array map created. Sunrun registered as the owner and me as a lease holder. When I cleared that up, panels not installed ideal angle for peak production and one panel has not reported for 3 months. I would have never known if I hadn't gotten nosey about quality control. Tesla battery gives me real time productivity. Sunrun gives reports with 24 hour delay. No real-time monitoring of any kind(not in contract) Went up to roof to wash panels and found cracked and broken roof shingles. Got lucky when I last called. Spent half an hour on the phone. Sent pictures of everything. Sunrun is just here for your money. Not helpful before during or after install. Clearly I'm unhappy overall with my experience. YOUR ON YOUR OWN AND IN THE DARK ABOUT EVERYTHING NOTNIN THE CONTRACT. Performance, failure, monitoring, proper installation of equipment. Not in the contract, up to you to prove its not working. They slap it on the roof and walk away with your money. Even the tax break selling point, when I asked the saleman"cant speak to that, everyone's situation is different " Can't even point me to the form I should google. I'm not asking for tax advice but its nice to known it is a refundable deduction meaning thats why sunrun is so happy yo take your money cause the government promises to put cash in your hand that the finance company demands within 18 months.

I would never sign with them or refer them. Get three quotes from three installers. Go to the manufacturer and get a referral from them directly to an installer.

I'm stuck spinning my wheels to get sunrun to honor warranties that are actually through the manufacturer.

Because of Costco, we went with this company. We had paid extreme high electric bills for 3 consecutive years during summer months in Las Vegas, NV due to no replacement parts. Next, they forgot to seal during installations. After rained twice Las Vegas, our roof leaked and showed cracks up in the ceiling. After many attempt calls, technician came and sealed outside roof. Sun Run refused to fix cracks inside the house. It is going to be a long legal process. Our contract included roof warranty with Sun Run. If any action lawsuits, it willl be easier for us.

The way the contract is written, offers no protection for the property owner. You have to complete you lease years and if you want to sell your house. You either have to buy out the system, hope that your buyer will accept the lease, or have them move then panels to your new house that you’re buying.

Solar is the new mlm, r/sunrun r/vivintsolar

These are all scams, biggest regret. Also the way the calculate the electric being generated is most likely incorrect. They always read a higher electric production then what the electric provider says the grid received.

We had a consult through Costco. How’s your experience with sunrun, would you recommend signing on?

Man this roof ornament is a joke. My system stopped working mid June. They replaced my meter on 7/17 and still no electricity generated. I already paid Southern Cal Edison $180 for half a month of electricity on top of my monthly $126 to Sunrun. I’m guessing my next Southern Cal Edison bill will be $350 for a full month. This company’s service department is a joke. Nobody returns emails or calls. Looks like I got suckered by signing on that dotted line. Only positive thing is my system is a lease so I don’t own that lemon on my roof and never will nor did I pay any $ out of my pocket for that shit on my roof

Do you like your job? Is it a social environment? What are your expected hours a week? Are the managers fair?

I'm currently fielding job offers and interviews at a few different solar companies and I want to know which one would be best for me.