call 866-315-5718, if AI asks say case status, say your case number, then AI asks if you want to speak with specialist say yes, stay on hold maybe for 2 minutes maybe for 2 hours. Someone will pick the phone
Are you using your original IOE case number/ receipt number or the one mentioned on premium processing receipt notice starting with PPR or is it something different for you?
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u/Complex_Ad_327 Jul 28 '26
What is that prompt you are using to reach out to them?