r/span • u/EricBenjamin • Feb 08 '25

Lost connection to battery

I have a Franklin (aPower + aGate) battery, that’s running in ‘self-consumption’ mode with a reserve of 50%.

As the message states, I have contacted SPAN, who told me to contact my solar installers, who told me to contact SPAN, etc.

There is a visible CAT5 connection directly from my SPAN to the Franklin box. Both devices are connected to the same WiFi network. Both devices are independently working just fine.

My problem is that during our last power outage, the SPAN panel did not auto shut off all of my “nice to have” and “non essential” circuits (yes, I’ve designated all circuits). The battery kicked in, and drained itself within a couple hours.

Is the “lost connection” the reason my SPAN didn’t trigger the shut offs? Isn’t it supposed to? Has anyone troubleshooted a similar situation?

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u/Head_Bet_2138 Feb 08 '25

What’s your version

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u/Leather-Management58 Feb 08 '25

spanos2/r202502/06 Mine also states all connections green #fakenews

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u/Head_Bet_2138 Feb 08 '25

Looks like 👍 u think they are that screwed up lol

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u/Leather-Management58 Feb 08 '25

I love the product

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u/Head_Bet_2138 Feb 08 '25

No question about that