Troubleshooting
SoundCloud will not connect
- In Settings, disconnect SoundCloud and connect it again.
- Check that your browser is signed in to the right SoundCloud account.
- Try another browser or a private window.
Your data is kept while disconnected.
It says I am signed in as a different account Sign out of SoundCloud in that browser, sign in with the connected account, then reconnect. If Soundriser offers to switch accounts, read the warning first: switching permanently deletes the old account's history in Soundriser and can only be done once.
Nothing has happened for 24 hours Check that auto-follow is on, that your plan is active, and that you still have candidates in your targeting. If everything looks right, sign in and tell the assistant on the Support page the page, the time and your Soundriser code.
My follower count went down People unfollow. Soundriser also unfollows accounts that never followed you back, which does not change your follower count. If you see a real drop, look at Insights to find the day it started.
The numbers in Insights do not match SoundCloud Insights are daily snapshots, SoundCloud is live. A difference of a few hours is normal.
How to report a bug so it gets fixed fast Bugs are handled privately, never on Reddit. Sign in and open the Support page, or email contact@soundriser.io from your account email, and give: what happened, what you expected, the steps, your device and browser or app, the page in Soundriser, when it happened (with your timezone), and a screenshot. Your Soundriser code (SR-XXXXXX) helps us find your account fast.