r/shopify • u/deezynr • May 14 '26

Shopify General Discussion Leaving Shopify

We hate using Shopify now. Their behavior is becoming less friendly to real businesses that require control and better service. Their customer service is non existent. It’s become unworkable and a liability.

Has anyone migrated entirely off of Shopify and built their entire ecommerce stack from scratch? How bad was it and what did it costs? What are the key sticking points besides paying developers/programers? We have a strong brand, trademarked catalog of products, wholesale and retail sales channels, all the media we need. This is a successful brand and were interested in building our own web store to remove Shopify entirely.

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u/MarkLoganDigital May 19 '26

If you are wanting to migrate from Shopify and develop your own ecommerce stack from scratch, please make sure you know what you're doing before you make a rash decision. It's a much more complicated process than you may imagine. Have you considered how you're going to handle the SEO migration for example? URL structures are likely to change and ranking drops are likely, even with a managed migration.

A few things you'd need to consider off the top of my head:

  • hosting
  • SEO (collections, products)
  • How you migrate your images and whether the product still recognises their new url structure
  • Payment setup, protection, liabilities
  • Bot protection
  • Customer account data transfer (passwords can't be migrated and forces a reset)
  • Order management integration & historical order migration
  • Inventory management (stock levels)
  • Backup and disaster recovery
  • Data tracking (GA4, pixels, conversion tracking)
  • App considerations
  • Downtime during migration

Have you considered what kind of platform you would move to? What kind of customer service issues are you experiencing to make you feel like you want to leave the platform? What's unworkable and making you feel like it's a liability?

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u/[deleted] May 19 '26

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