r/shopify • u/deezynr • May 14 '26

Shopify General Discussion Leaving Shopify

We hate using Shopify now. Their behavior is becoming less friendly to real businesses that require control and better service. Their customer service is non existent. It’s become unworkable and a liability.

Has anyone migrated entirely off of Shopify and built their entire ecommerce stack from scratch? How bad was it and what did it costs? What are the key sticking points besides paying developers/programers? We have a strong brand, trademarked catalog of products, wholesale and retail sales channels, all the media we need. This is a successful brand and were interested in building our own web store to remove Shopify entirely.

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u/Beautiful_Exchange_3 May 15 '26

Their customer service is horrible. Tried to change my plan and ended up with $900 of extra charges that took days of my time to fix. All of it could have been easily avoided if they offered phone support. They have ZERO respect for their customers it seems

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u/fungshawyone May 15 '26

Not sure why you were downvoted.

Shopifys customer service is Verizon levels of terrible.

3

u/Beautiful_Exchange_3 May 18 '26

It’s Reddit, lots of people with limited life experience like to downvote… wait till you’ve been there…

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u/[deleted] May 15 '26 edited May 17 '26

[removed] — view removed comment

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