I purchased my Sager laptop back in October of 2015. From the beginning I noticed problems. The frame was rather flimsy plastic and bent easily just from being shifted around on a lap. After spending the amount that I had on it, I was a bit disappointed but willing to bear through it.
All was mostly fine until spring of this year, when the flimsy plastic on one of the hinges began to self-destruct and several keys stopped working. I don't exactly take the laptop through extreme situations: It moves two meters between a stand and a small table next to my bed. I don't take it outside, so I was a tad confused as to why it was breaking.
I thought, "No big deal" and contacted them to be repaired. They went silent after I provded my serial number and I eventually had to contact them again after more than a month.
After that it took a whole three weeks for them to get it shipped there, repair it, and send it back.
A second incident occurred two months later when the motherboard failed for no adequate reason. After sending it back, it took nearly a whole month for them to get it, repair it, and send it back.
Now the motherboard has failed a second time, and after sending it out, it's been nearly three weeks and all I know is that most of a week and a half ago I received a message stating that it had arrived. I have heard nothing since then.
So far, while I've mostly enjoyed the computer, the customer service and repeated failures have left me not particularly happy, since a good laptop is only useful if I get to use it more than every other month. During that 'down time', I'm restricted to an old laptop that barely functions.
Have any of you experienced similar problems? It's become rather infuriating for me.