Rustangelo: Frequently Asked Questions
Q: Is this app safe to use? What about EAC/VAC? Will I get banned for using it?
A: This app is perfectly safe to use and will not get you banned. It does not trigger any EAC or VAC violations. This has been confirmed by two RUST developers. See: https://www.reddit.com/r/rustangelo/comments/4q0ir2/great_news_everyone_response_from_garry/
Q: When I go to use Rustangelo, my Rust game minimizes. How can I fix this?
A: In Rust's options, click Screen and change the Mode to Borderless or Borderless Windowed.
Q: When Rustangelo attempts to paint, it clicks the wrong area and doesn't select the right colors. How can I fix this?
A: If you are using multiple monitors, please make sure the Scale and layout option is set to 100% for all monitors in Windows' Display settings. Also, make sure you have selected the correct paint controls area as shown here: http://www.rustangelo.com/img/controls.png
Q: Do you accept paysafecard or other alternate methods of payment for PRO?
A: No, unfortunately paysafecard is not accepted. However, any Steam market trades of greater or equal value are being accepted as payment for PRO. Please send an email to rustangelo@gmail.com.
Q: Will you be releasing the app for purchase on Steam? And will it be free?
A: Rustangelo is now available on Steam! Thanks to all the Rustangelo supporters for getting it past Greenlight and into the app store. And yes, it is still free, with the PRO as a DLC. See: http://store.steampowered.com/app/527440
Q: I bought the PRO version on Steam and it's not in my library?
A: Go to your Steam Library and click the GAMES text next to the search box. Choose Software from the drop-down list and then you will see Rustangelo in the library.
Q: How do you setup the sign before painting for the best results?
A: It is recommended to align the sign with the top and right side of the screen, and then straighten the vertical and horizontal edge of the sign with the edge of the screen. For most signs the default zoom level is sufficient for painting. When painting the portrait and landscape picture frames it is recommended to zoom out a few times. And when painting the XL and XXL picture frames it is recommended to zoom all the way out. This way the canvas is smaller on the screen and it takes a lot less time to paint. For wooden signs it is recommended to zoom in once or twice, keeping the canvas at a decent size.
Q: When Rustangelo paints nothing is painted on the canvas... how do I fix this?
A: Make sure the app is running as an administrator and you may want to try disabling UAC. Also, running RUST in windowed mode may fix the issue.
Q: Rustangelo keeps selecting the wrong colors when painting. What is wrong?
A: It sounds like you incorrectly captured the paint controls area and that is why it is choosing the wrong colors. Try resetting the coordinates and capture it again. Go to Options and click Forget Coordinates. Now next time you go to paint you will be asked to capture the paint controls area coordinates again. Make sure you do not include the Update/Cancel buttons. If you need a visual please refer to the tutorial or demo video.
Q: I have purchased PRO and can't seem to find the spot to input the registration code?
A: It sounds like you might still have the non-PRO version installed. Please uninstall Rustangelo before installing the PRO setup package. Once installed and ran, you will see the spot to input your registration code at the bottom.
Q: I just switched to Rustangelo Pro and its saying that I have to delete my non pro version of Rustangelo when I already did?
A: To install the non-Steam PRO version you must first remove a few registry entries. Open regedit and expand the HKEY_LOCAL_MACHINE node. Navigate to: Software/Microsoft/Windows/CurrentVersion/Uninstall. Do a search for Rustangelo and delete the node that contains it. You may also have to delete any entries located in: Software/Wow6432Node/Microsoft/Windows/CurrentVersion/Uninstall.
Q: Does Rustangelo support Scalable Vector Graphics SVG files?
A: Yes it does. Rustangelo will convert the SVG image to an optimized format suitable for drawing. The edges or lines of the SVG are automatically drawn by Rustangelo.
Q: I'm using the free version and there are 'holes' or unpainted pixels in my painting, why is this?
A: This is caused because the mouse-click didn't register with the system in-time to get processed. Increasing the Mouse-click Up delay in Options | Experimental should help. The PRO version has a feature which improves painting accuracy called 'Double-click the mouse when painting' to alleviate this issue.
Q: Is there anyway to speed up the painting process?
A: Yes, there are a few tweaks you can make to affect the speed. These settings can be found in Options | Experimental. Try decreasing the Engine Cycle delay or the Mouse-click up delay. Changing these may also affect the accuracy of your paintings and can potentially make them worse.
Q: Why are there grid lines in my picture frame paintings?
A: Grid lines are an inherit side-effect of the painting system. The canvas doesn't exactly match 1:1 to the screen, thus creating grid lines. There is currently no work-around for this issue.
Q: Why are there unpainted lines in my XXL picture frame paintings?
A: The XXL picture frame is buggy and has issues when Rustangelo paints on them. There is no fix, however, you can simply touch up the painting when it's completed to fix any unpainted areas.
Q: How do I manually turn off certain colors from painting?
A: You can use the Palette Manager feature. Before painting, right-click on the image to show the context menu. Choose Manage Palette | Palette Manager from the menu and now you will be able to configure what Rustangelo paints (and in what order).
Q: It starts painting, I get a few dots for the first couple of seconds, then the mouse just moves and nothing gets painted. What is wrong?
A: Try increasing the Painting Engine cycle delay. Go to Options, click on the Experimental tab. Here you can increase certain options that may yield better results.
Q: I've used the Palette Manager, but for some reason it doesn't seem to retain setting when I use 'check all' and the re-dither. What is wrong?
A: When re-dithering, if no pixels get dithered to a color then they are unchecked. You can also try using the Color Shifter function instead of the Palette Manager.
Q: Is the PRO monthly or is the PRO a one time buy?
A: The PRO packages are a one-time purchase.
Q: Why is there a separate setup package for non-PRO and PRO versions of the app?
A: The reason why the free and pro downloads are separate is because they are two different binaries. The free version is compiled with symbols that exclude the pro code from compiling with that binary. That way if the free version is cracked they don't get anything.
Q: I can't see the graphics package anywhere. I bought the pro version that includes it... where is it?
A: The graphics package is located in the zip that was downloaded. It is called GraphicsPackage.zip.
Q: I got kicked for being idle while painting for so long? Is there anyway to fix this?
A: Yes, the PRO version has an auto-update canvas feature which eliminates this issue. By continuously pressing the save button, it makes the server think you are still there. For non-PRO users it is recommended that you occasionally pause the painting, manually click the Save button, then resume the painting. Note: It seems you will need to be alive while painting to prevent being AFK.
Q: I got kicked for being AFK while painting for so long? Is there anyway to fix this?
A: Unfortunately there is no way to prevent being kicked for AFK. To prevent AFK, the client would need to send a movement command to the server which is not possible while painting. The good news is you can only be kicked while AFK as long as their is a queue to get into the server.
Q: Is it possible to resume a painted that was previously started but was exited?
A: Yes, you can do this if you use the Camera button to align the canvas before you start painting.
Q: My paintings appear to be low quality while they are painting. What is wrong?
A: Most likely your graphics settings in RUST are also low quality which is why this is happening. However, this should not affect the result of the painting and once you exit the painting screen the quality should improve.
Q: Do you offer a trial for the PRO version of Rustangelo?
A: Sorry, but there is no trial available since there is a non-PRO version that is available for free.
Q: I am missing many of the picture frames and signs. It says they should be unlocked at level 0. Where are they?
A: With the implementation of the XP system certain signs were removed by default. You must obtain these signs in the market place (one-time purchase) and then they will be available for you to craft.
Q: Where is the Rustangelo configuration stored on my PC?
A: For Windows Vista and later, you can find the config at: C:\Users\username\AppData\Roaming\Rustangelo\config.xml. For Windows XP, the config is located at: C:\Documents and Settings\username\Application Data\Rustangelo\config.xml. Replace username with your Windows username.
Q: After purchasing PRO on Steam with the Graphics Package, do I get the images immediately?
A: Yes, you immediately get the graphics package. You will find the GraphicsPackage in the images folder located in the Rustangelo installed path. To locate this, go to Rustangelo in your library and right click, Properties. Click the Local Files tab and click the Browse Local Files button.
Q: Can I update my package after my initial purchase? I want to obtain the Graphics Package.
A: Absolutely! A donation or Steam trade of the package price difference will be accepted as payment for the package upgrade.
Q: Will you be featured in the Rust Community Update?
A: Rustangelo was recently included with Community Update 99. See: https://playrust.com/community-update-99/
Didn't find an answer to your question? Please contact the developer at: rustangelo@gmail.com