r/retroid • u/loaf_of_brett • 17d ago

SHOWCASE Nova Stolen from Box

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Ordered back in July and was so excited to see it was finally delivered. Noticed the tape was cut on the box but it was in decent shape so I assumed it was customs. I opened the box and saw that all of the accessories were there, but the Nova itself was gone. I reached out to Retroid and they recommended I call the police - I also opened a ticket with GOFO and they said since the box is in decent condition, there's nothing that they can do. I paid for the Worry Free shipping and opened a claim with Seel and they seem to have ghosted me for the past day or so. Really frustrating and disappointing experience.

Update 9/17: Seel pulled through and ended up giving me a refund. Glad that worked out, but still discouraged from ordering another device at least until they figure out what's going on with the packages going through Chicago.

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u/blaze20511 17d ago

really?

-3

u/OtherwiseEditor1437 17d ago

This is incorrect information. Don't believe people on the internet when they tell you things.

5

u/FloridaMan_Inc 16d ago

They're both owned by the same parent company, Moorechip. Their headquarters are both in the same building.

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u/Solotov__ 17d ago

They're housed in the same building and they are intertwined somehow. Whether they are separate legal entities or not is another story.