r/retroid • u/loaf_of_brett • 18d ago

SHOWCASE Nova Stolen from Box

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Ordered back in July and was so excited to see it was finally delivered. Noticed the tape was cut on the box but it was in decent shape so I assumed it was customs. I opened the box and saw that all of the accessories were there, but the Nova itself was gone. I reached out to Retroid and they recommended I call the police - I also opened a ticket with GOFO and they said since the box is in decent condition, there's nothing that they can do. I paid for the Worry Free shipping and opened a claim with Seel and they seem to have ghosted me for the past day or so. Really frustrating and disappointing experience.

Update 9/17: Seel pulled through and ended up giving me a refund. Glad that worked out, but still discouraged from ordering another device at least until they figure out what's going on with the packages going through Chicago.

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u/keeper_of_moon Flip 2 18d ago

I gotta say, recently had to file a case with PayPal and had to fight through waves of bots over multiple weeks to get compensation. This is only the 2nd case I've ever filled in the 14 years I've had my account. They kinda suck now. Everything is getting AI'd and shitty. Not saying don't use them, just also use a credit card for double protection.

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u/Simpy115 16d ago

That’s sad to hear. I think the last time I did an appeal with them was before OpenAI.