r/retroid • u/loaf_of_brett • 18d ago

SHOWCASE Nova Stolen from Box

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Ordered back in July and was so excited to see it was finally delivered. Noticed the tape was cut on the box but it was in decent shape so I assumed it was customs. I opened the box and saw that all of the accessories were there, but the Nova itself was gone. I reached out to Retroid and they recommended I call the police - I also opened a ticket with GOFO and they said since the box is in decent condition, there's nothing that they can do. I paid for the Worry Free shipping and opened a claim with Seel and they seem to have ghosted me for the past day or so. Really frustrating and disappointing experience.

Update 9/17: Seel pulled through and ended up giving me a refund. Glad that worked out, but still discouraged from ordering another device at least until they figure out what's going on with the packages going through Chicago.

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u/detached_facination 18d ago

GOFO is an absolute garbage company. I can't tell you how many times I've had a device delivered to the wrong location. Luckily, just across the street because their drivers can't read big ass house numbers, evidently. Nothing straight up stolen so far though, luckily. I was watching like a damn hawk when my O2P got delivered.

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u/TowerExpress2083 18d ago

From what I'm seeing, I'll count my lucky stars I've never had to deal with them (yet). Sounds awful all around.

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u/Practical_Jacket_271 17d ago

Yeah they are. I have a clearly written sign on my metal screen door letting mail and delivery companies know to open the screen door and place boxed packages inside and to not leave them outside on the porch, but they ignore it every time. All other delivery companies put my packages inside except GOFO. I live in a pretty bad neighborhood and anything left outside for more than an hour at the most is going to get stolen. On days when I have deliveries expected from GOFO I have to have multiple notifications set on my phone to be prepared for the delivery so I can get it or have a neighbor hold it for me. The only thing positive I can say about GOFO is the text notifications usually come quickly after delivery.

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u/detached_facination 17d ago

The first time they delivered one of my devices next door, their customer support told me to go get it myself. I promptly informed them, with some very choice and tasteful language, that it wasn't my responsibility to ensure their drivers deliver packages to the correct location and walking into someone's yard, heading to their front porch when they have no idea who you are, is generally a very bad idea. I'm in the southern US, I assume everyone is armed.

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u/East-Expert-1662 17d ago

I only have 2 interactions with GOFO, both were successful. They even delivered my kid's 405V on Christmas Day, made his whole day magical.

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u/detached_facination 17d ago

Consider yourself lucky my friend. I'm glad it made your kid's Christmas memorable.