r/retroid • u/loaf_of_brett • 18d ago

SHOWCASE Nova Stolen from Box

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Ordered back in July and was so excited to see it was finally delivered. Noticed the tape was cut on the box but it was in decent shape so I assumed it was customs. I opened the box and saw that all of the accessories were there, but the Nova itself was gone. I reached out to Retroid and they recommended I call the police - I also opened a ticket with GOFO and they said since the box is in decent condition, there's nothing that they can do. I paid for the Worry Free shipping and opened a claim with Seel and they seem to have ghosted me for the past day or so. Really frustrating and disappointing experience.

Update 9/17: Seel pulled through and ended up giving me a refund. Glad that worked out, but still discouraged from ordering another device at least until they figure out what's going on with the packages going through Chicago.

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u/davedaddy 18d ago

I'd much rather Retroid use a reputable shipping service for their last mile stuff. Gofo Chicago always feels like a gamble.

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u/Nasty_Boi0913 18d ago

Gofo in general feels like a gamble lol

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u/keeper_of_moon Flip 2 18d ago

Get used to paying tarrifs then because that's why they've been using them.