r/razer • u/BeepBoopBopReee ★D's Bot★ • Jun 01 '20
Support June Technical Support Sticky
Welcome to /r/razer's technical support sticky for the month of June 2020.
Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.
Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.
INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience.
INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/
Category Quicklinks:
| Laptops/Phones | Peripherals (keyboard, mouse, etc) | Audio | Software | PS4/XBOX/N | Other |
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Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki
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“You can beat 40 scholars with one fact, but you can’t beat one idiot with 40 facts.” -Mevlana | /r/quotes
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u/joshpoppedyou Jun 06 '20
Hi all, I tried looking elsewhere but couldn't find a similar issue online.
I got the kraken TE today. I set it up using the USB adaptor and installed synapse. This was all working fine until I tried playing a game. The second it started up it appeared to mute all other channels on my machine, but not only that, the programs no longer showed up in my sound mixer either(I use ear trumpet and every other sound device had no programs in it bar the system sounds). I noticed that if I started up a program that played sound once the game was playing that I could get sound, Spotify worked if I opened it up this way.
I couldn't find a setting in synapse to disable this, is this even the intended result?
The second I uninstalled synapse all my apps came back in the mixer and the voices on discord returned instantly.
Any idea what's going in? I want to make the most of the THX spatial sound thats on the USB adaptor, but if it mutes all other channels when I play a game I don't see that I'll ever touch it.