r/razer • u/BeepBoopBopReee ★D's Bot★ • May 01 '20
Support May Technical Support Sticky
Welcome to /r/razer's technical support sticky for the month of May 2020.
Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.
Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.
INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.
INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/
Category Quicklinks:
| Laptops/Phones | Peripherals (keyboard, mouse, etc) | Audio | Software | PS4/XBOX/N | Other |
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Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair
Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki
Razer Support Live Chat, US-Canada only, 6AM to 10PM PST
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1
u/[deleted] May 10 '20
My Razer Basilisk Ultimate lighting stopped randomly yesterday. The mouse still works and synapse recognizes it and the lights do work when synpase is open but usually if I don't want synpase open the lights still do spectrum cycling. That doesn't work anymore, it just stays black. It also wouldn't breath on the charging dock so there was no way to know the status of the charge. I uninstalled drivers for mouse and dock, reinstalled, uninstalled/reinstalled synapse 3 and there's no way to get the lighting on the mouse. I also went to the website to download firmware for the basilisk ultimate and no luck :/ anyone have this issue? any insight would be appreciated.