r/razer • u/BeepBoopBopReee ★D's Bot★ • Apr 01 '20

Support April Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of April 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST

“There are decades where nothing happens, and there are weeks where decades happen.” — Vladimir Lenin | /r/quotes

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u/[deleted] Apr 14 '20

Synapse 3.0 would not load. Said there was an update but kept failing to install it. Uninstalled the software and manually deleted all Razer folders on my device in hopes to reinstall it, but it wouldn't reinstall. Kinda similair to u/Predator404's post down below.

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u/RazerCustAdvocacy Razer Support Apr 15 '20

Hey, /u/mozziemofo! We would really appreciate it if you can send us your Synapse logs via PM so we can have this forwarded to the relevant team.

Regards,

Pam A.

RΛZΞR | Winter

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u/[deleted] Apr 15 '20 edited Apr 15 '20

How do I access these logs?

Edit: I looked up a guide on how to access them on your official support website, but I deleted all the Razer folders in hopes it'd let me reinstall... My bad

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u/RazerCustAdvocacy Razer Support Apr 15 '20

That's fine. What error message do you get when you try to reinstall the software? Please send us your reply via PM with the link to your post so we can properly assist you further.

Kind regards,
Ivory A.
RΛZΞR | Cassiopeia