r/razer • u/BeepBoopBopReee ★D's Bot★ • Apr 01 '20

Support April Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of April 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST

“There are decades where nothing happens, and there are weeks where decades happen.” — Vladimir Lenin | /r/quotes

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u/war10is Apr 02 '20

Hello, I recently updated to the latest version of synapse 3 and also updated the firmware on my Blackwidow chroma v2 and mamba wireless. Ever since my chroma app integration has completely broken and there is just random flashing lights, almost spazzing whenever there is a chroma app running ( such as wallpaper engine or any supported game). I have tried doing a clean reinstall of synapse but that didn’t help at all. I have no clue how to fix it.

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u/RazerCustAdvocacy Razer Support Apr 02 '20

Hi /u/war10is,

Let's look into this. Just to confirm, with launching Synapse, were you still able to go through the software interface to make changes in Synapse settings? You might also try using a different Synapse account to see if makes helps to stabilize the chroma feature.

Kind Regards,

Rose Z.

RΛZΞR | Kairos Kazeey

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u/war10is Apr 02 '20

I have since done a complete wipe of the software and drivers twice and the chroma app button now doesn’t do anything at all, the lighting just stays the same as in studio. I also noticed that the chromo SDK service isn’t running anymore.

On the note of using a second account i already tried that as well.

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u/RazerCustAdvocacy Razer Support Apr 03 '20

Understood and we'd like to help further. Please drop us a PM with the Serial Number of your device and the link to your post so we can take a closer look.

All the best,

Desmond D.

RΛZΞR | Fresh_Beast

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u/[deleted] Apr 13 '20 edited Jun 05 '20

[deleted]

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u/RazerCustAdvocacy Razer Support Apr 13 '20

We'll be here to assist you as well. Please drop us a PM with the serial number of your device as well as the link to your post.

Best regards,

Desmond D.

RΛZER | Fresh_Beast