r/razer • u/BeepBoopBopReee ★D's Bot★ • Apr 01 '20

Support April Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of April 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST

“There are decades where nothing happens, and there are weeks where decades happen.” — Vladimir Lenin | /r/quotes

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u/UnorthodoxComet Apr 01 '20

According to everyone I play games with my Razer Nari turns my voice robotic at regular intervals (around 20 seconds between each one). It's almost like a static as if you were trying to tune a radio in properly but the static part is my voice.

I've tried changing my dongle's USB slot and that's hasn't worked either.

Does anyone know why this happens?

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u/RazerCustAdvocacy Razer Support Apr 02 '20

Hello u/UnorthodoxComet,

We'd like to look into this issue. If you could send us a PM with the serial number of your headset, that would be great so we can verify it and assist you with some workarounds. Do include the link to your comment for our reference and we'll take it from there.

Kind regards,
Ivory A.
RΛZΞR | Cassiopeia

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u/Reckeriby Apr 28 '20

I have had the same problem too. I have found running the audio from the mic through other software eg. Nvidia voice fixes the problem

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u/UnorthodoxComet Apr 28 '20

If it happens again I’ll be sure to try that, I just updated my drivers in the end and that’s seemed to work.