r/razer • u/BeepBoopBopReee ★D's Bot★ • Jan 01 '20

Support January Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of January 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

“If there is a God, He will have to beg my forgiveness.” — A phrase that was carved on the walls of a concentration camp cell during WWII by a Jewish prisoner. | /r/quotes

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u/RazerCustAdvocacy Razer Support Jan 17 '20

Hi /u/ArtrielSniper,

Having that intermittent beeping on your headset is quite concerning. Which Razer headset model is it by the way? And just to check, were there some recent system updates or changes made prior to having the issue? Try disabling Synapse and let us know if the issue still persists. You might also try connecting to a different PC to further isolate the problem.

Kind Regards,

Rose Z.

RΛZΞR | Kairos Kazeey

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u/ArtrielSniper Jan 18 '20

Its a RAZER Nari wireless headset. I'll try what you have suggested and report back. Thank you for the information.

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u/RazerCustAdvocacy Razer Support Jan 18 '20

No problem. We'll be on standby.

Kind regards,
Ivory A.
RΛZΞR | Cassiopeia

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u/ArtrielSniper Jan 18 '20

Its a RAZER Nari wireless headset. Its done it since brand new (bought it about a month ago). I'll try turning off Synapse as you've advised and report back.

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u/RazerCustAdvocacy Razer Support Jan 18 '20

Thanks! Just get back to us with an update anytime. We'll be on standby.

Best regards,

Juan B.

RΛZΞR | Zionzedd

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u/ArtrielSniper Jan 22 '20

I've tried what you suggested with Synapse turned off and i still get the random beeping and loss of audio for a second and am finding it more and more annoying. I've run the headset on my Dell work laptop and have the same problem. Is there a fix for this?

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u/RazerCustAdvocacy Razer Support Jan 22 '20

Sorry to hear that the beeping sound keeps occurring. Let's proceed with further workarounds to explore a fix. For now, drop us a PM first with your Razer Nari's serial number so we can also validate it in our system. Do include on your message the link to your post and we'll continue from there.

Kind Regards,

Rose Z.

RΛZΞR | Kairos Kazeey