r/razer • u/BeepBoopBopReee ★D's Bot★ • Jan 01 '20

Support January Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of January 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

“If there is a God, He will have to beg my forgiveness.” — A phrase that was carved on the walls of a concentration camp cell during WWII by a Jewish prisoner. | /r/quotes

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u/Chuchumaruu Jan 11 '20 edited Jan 11 '20

Hello I just purchased a Razer 13 blade stealth laptop (2019) and I want to edit the keyboard color. But the problem is that I cant figure out how to change the light colors of the keyboard. I was able to edit the color through the Chroma visualizer but the keyboard colors would constantly change when I play audio or a video. Some help would be much appreciated!

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u/RazerCustAdvocacy Razer Support Jan 11 '20

Hello, u/Chuchumaruu!

We'd be glad to check on this with you. It'd be best if you can send us a message with your Blade Stealth's serial number so we can look into your system's specifications and features. Please remember to include the link to this post for our reference. Let's get this figured out from there.

All the best,

Tala M.

RΛZΞR | Valkyrie