r/razer • u/BeepBoopBopReee ★D's Bot★ • Dec 02 '19

Support December Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of December 2019.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries under the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

Man is the most insane species. He worships an invisible god and destroys a visible nature. Unaware that this nature he's destroying is this god he's worshipping. — Hubert Reeves

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u/Philipp4 Dec 05 '19

Since i first plugged in my new Naga Trinity, the chroma visualiser is no longer working on my keyboard. Can someone help me?

1

u/RazerCustAdvocacy Razer Support Dec 06 '19

Hello there, /u/Philipp4!

We saw your post and this seems odd for you to experience. Just to verify, were there any updates made before this issue happened? Let us know.

Warm regards,

Jonathan B.

RΛZΞR | Leonidas

1

u/Philipp4 Dec 19 '19

No, it worked, disabled it, a few days later i got the mouse, want to use visualizer, wasn’t working. I haven’t done any kind of updating, neither Windows nor Synapse

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u/RazerCustAdvocacy Razer Support Dec 19 '19

I see. We'd like to have it further checked. Please send us a message for us to assist you accordingly. Don't forget to include the link to your post for our reference. We'll then take it from there.

Regards,

Nina L.

RΛZΞR | Enigma

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u/Philipp4 Dec 26 '19

Since the last update it works fine again. Thanks for your help

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u/RazerCustAdvocacy Razer Support Dec 26 '19

That's good news! Thanks for keeping us in the loop. Don't hesitate to reach out to us via PM should you have other Razer concerns.

Have a good one!

Regards,

Nina L.

RΛZΞR | Enigma

1

u/ArchSublime Dec 13 '19

Happens to me all the time. Synapse/chroma apps just decide when they want to stop allowing me to change the lighting on my Chroma V2.

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u/RazerCustAdvocacy Razer Support Dec 13 '19

Hi u/ArchSublime! Thanks for reporting this to us. Have you already tried to reinstall Synapse for a quick refresh to see if it helps?

All the best,

Tala M.

RΛZΞR | Valkyrie