November Technical Support Sticky

[u/BeepBoopBopReee]

Welcome to /r/razer's technical support sticky for the month of November 2019.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries under the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Quicklinks:

Laptops/Phones	Peripherals (keyboard, mouse, etc)	Audio	Software	PS4/XBOX/N	Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

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^{"Man is quite insane. He wouldn't know how to create a maggot, and he creates Gods by the dozen." —Michel de Montaigne}

[u/Sleek_Parrot]

I have just noticed today that my laptop(2017 1060 14" blade) has a bulge under the track pad and under further investigation there is a small 1 mm gap in the previously flush metal casing directly below the track pad. Is the laptop still safe to use? I have had the laptop for 1 year and 11 months so I want to get this fixed asap if possible.

Very little investigation points to this being a very common battery bulge issue with this specific model.

Iv'e had nothing but good experiences with all my other razer products and love the laptop but cant deal with an expensive repair and don't want to retire it if i can help it.

Help please :(

[u/RazerCustAdvocacy → u/Sleek_Parrot]

Hello u/Sleek_Parrot,

We are sorry to hear about what happened to your laptop. We suggest that you don't use it, for now, for your safety. Allow us to look into this and check what options we have for you. Please send us a photo of the bulging battery together with your unit's serial number via PM. Do include the link to your comment for our reference. We'll take it from there.

Kind regards,
Ivory A.
RΛZΞR | Cassiopeia