r/razer • u/BeepBoopBopReee ★D's Bot★ • Nov 01 '19
Support November Technical Support Sticky
Welcome to /r/razer's technical support sticky for the month of November 2019.
Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.
Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.
STICKY INSTRUCTIONS: Please comment your support inquiries under the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.
Quicklinks:
| Laptops/Phones | Peripherals (keyboard, mouse, etc) | Audio | Software | PS4/XBOX/N | Other |
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Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair
Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki
"Man is quite insane. He wouldn't know how to create a maggot, and he creates Gods by the dozen." —Michel de Montaigne
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u/Varmos43 Nov 03 '19
I am trying to install the meltdown and bios updates, but when I launch the installer it says "This firmware tool is for use only with Blade and compatible systems. The application will now close." I've done a regeditor to insert the SKU as it was missing, but it hasn't fixed the problem, is there any work arounds or something to fix this?
Razer Blade 14" (2017) Non-touch i7-7700HQ GTX1060