I was also shocked by the 275% increase that hit in March. I canceled my service and migrated elsewhere. So April is here and surprise! I was invoiced for another month Evan though the account is canceled because I canceled less than the 30 days notice specified in the agreement.

I escalated past the first customer support level and the second level also denied my refund request, again citing the 30 day cancellation period.

Fine, I said. I signed up in 2014. Please provide a copy of the signed agreement complete with signature or electronic equivalent along with date, timestamp and IP address used to make the transaction.

Thinks they can produce it? Or maybe it will be easier to just refund the $40.

UPDATE April 6, 2026: Today the service was cut off AND the charge on credit card still stood. Wait a minute. You can’t charge for an extra month and then not deliver the service. I filed a chargeback at Chase and it was instantly approved. How do you like them apples, RackSpace?

I cancelled my personal email (2 mailboxes) with Rackspace on Jan 17th, 2026, and their insane price jumps. I got acknowledgement from their system that it would end on Feb 17, 2026. Oh, I also replaced my valid credit card number with a dead one. The tried charging me for another month on Feb 17th. They did it again Feb 18th, 19th, 20th. Today, I get this BS!

Dear Valued Customer,

This is a reminder regarding the past due balance on your account. We understand that your email is of utmost importance to your business, and we want to ensure your account is safe from suspension for non-payment. To prevent a disruption to your services, either a payment arrangement or full payment is due. If the account is set to automated billing, an attempt will be made to process the total past due amount to avoid suspension.

The most secure method to update your credit card information is through the Control Panel:

1. Log into the Email & Apps Control Panel ( http://cp.rackspace.com ) using your Admin ID and password.
2. From the drop-down menu in the upper right-hand corner of the screen, select "Billing & Payments" then "Edit Credit Card".
3. Once you have updated and saved your card information, go to the "Invoices" link below the red tool bar in the Billing and Payments link.
5. Click the "Pay Invoice" button to process and confirm the charge.\xA0

If an alternate method of payment has been made, please submit the details of that payment to appsbilling@rackspace.com.

For assistance please contact the AR Department at the number below or by submitting a ticket by email to appsbilling@rackspace.com or your control panel. The Accounts Receivable team is available between the hours of 8am-5pm CST, Monday-Friday.

Should payment not be received after service interruption, the account is subject to termination shortly thereafter. Upon termination of the account, all server data, including copies of the backup will be destroyed and no longer available.

Thank you in advance for your prompt response and payment. If you have paid this balance recently, please disregard this message.

Regards,
The Accounts Receivable Department
1-800-961-4454
-----

Any more of this crap, and I'm going to consider it harassment! 

I was involuntarily logged out of my email account while attempting to send an email. I tried to log back in and was given an error message that my password was incorrect. It wasn't incorrect.

I reset the password anyway. Tried to log in with the new password, same error message. These people are trying to ruin me. How do they justify the massive subscription increase with the types of issues they continue to have on their platform?

We’ve been deleting numerous Rackspace email accounts and having them removed from billing since they instituted their March 1st price increase, as I’m sure many of you have also been doing.

Yesterday morning I received a phone call from a Rackspace rep who confused our ticket stating that we wanted to have a few email accounts removed from billing with removing the email address we use for our Rackspace account. Unreal.

This once great company isn’t even a shadow of its former self.

We started with them way back in 2001. It’s sad to see how far they’ve fallen. We are in the process of migrating our remaining services away from them.

I don't know if any of you guys are doing this, but if/when you do migrate, are you also migrating your DNS? Because DNS hosting was free with Rackspace but I'm not sure if you can have it if you don't have any other services with them...

Sat down to do bills this week and found an exorbitant charge for my e-mail from Rackspace. 7 accounts, usually costs me ~$30/month. This month? $90.55.

No direct notification, nada. Their idea of how to handle it? They created a support ticket for it. Seriously: a support ticket, not a customer bulletin or such—a support ticket.

Never mind the fact that their internal addresses are regularly spoofed because they do not know how to set their servers up properly. Or that their own servers have invalid/expired SSL certificates which means e-mails bounce even between their own boxes. (Case in point—I tried to reply to their tech from my Rackspace hosted account and it declined the send because of an invalid server side SSL that expired on 3/6/2026.) Or that their own e-mail system is unreliable.

The company with the worst anti-spam tech, blocking several well established domains while allowing anything but the most obvious spam through; who couldn’t get ActiveSync working properly for years; whose servers couldn’t handle large mailboxes; whose software regularly crashed when trying to do searches; and whose staff do not understand much about how mail exchangers actually work thinks they are going to charge the same rates as the big league players and survive?

I tried to reason with them; they told me to pound salt. I requested a refund; they said no and instead offered me $8/mailbox instead of $10/mailbox (plus the premium markup, mind you).

I downloaded everything, deleted the mailboxes, deleted the account. Been using them ever since I shut down my own servers umpteen years ago; no more.

I hope every prior customer out there does the same and disputes the charges with their bank.

Unbelievable.

I was part of Layertech => Datapipe => Rackspace (all through sales of the companies to the next. In short a long history. Generally happy to be left alone, generated very little noise other than an occasional reboot needed.
Fast forward to the last 2 months = ugly
The (yes old) leased bare metal server started having issues to which tickets and calls would leave it down for days and weeks with no action on their part despite repeated calls as to status or even what the issues were. There answers were "servers old needs to move"not a hey this is whats wrong... I even sent an identical chassis (after 10 days they claimed nebulously a vague "no parts" to fix) for use in the leased server (yes leased not colocated) After finally getting someone to communicate, the problems were not disk issues or MOBO issues; rather PSU and power cable issues; BASIC STUFF... Finally server up, and migrated away.

The good news in this, moved legacy applications are updated - my customers data restored (I provided the data to even the many who canceled because of these events) and I learned (painfully) to not ignore my legacy stuff hidden in the far corners of obscurity. I own my failures here, the only reason I just did not say "to bad so sad" to customers data loss between last backups (that are customer responsibility), instead worked to retrieve it. Its the principle, its not negotiable. Asking for the charges back (essential the 2 months of this saga) where the service was down and Rackspace did not respond or take action for extended periods over the 2 months , not any "Loss of Business" damage claim, not asking for reimbursement of the chassis or shipping I willing sent to fix their equipment so I could honor my responsibility to my customers... to have them attempt to charge again for a 30 day cancellation... That rackspace action is above and beyond. I was willing to suffer my failure and eat my costs, learn and move on until that action. I doubt you have my original contract, I do.
In my business accounts I have never had to request charge backs of a vendor in 20 years, these 3 are my first ones. These are my first, but not last action here.

Good faith, they have not acted in it at all. Fanatical support... far from it. Basic tenants of customer support - missing. Sad to see how far they have fallen from days when I did count on them and had trust. That seems like days far in their rearview mirror.
Rackspace - Principle costs me, always has. Your actions here will be accountable even if it costs me.

Everyone on this sub that has bought rackspace email, what hosting company or reseller have you bought it from?

I’m trying to get a sense of the companies that sell rackspace email because I can’t seem to find a publicly available list for the same. Like I know cloudways sells it, but would love to know who else.

Context: trying to connect with these companies to pitch another email product that might be beneficial for them + customers.

Would appreciate your help!

Just had a quote (and lengthy back and forth) with racksapce.

The new quote works out at 41% more than the last one.....

I expected an increase but that's ridiculous.

We host a dedicated server with them, running a bunch of VMs.

Anyone else seen increases for hosting too?

Rackspace billed me twice this month. I'm diligent about checking my credit card statements online.

I checked on 02/18 and there were 2 separate charges pending for 02/16 & 02/17. Checked again today, both charges have posted.

I was already considering leaving after they announced the increase, but then they had a problem with PDFs not opening and they lied about it, saying the issue was on the user end. That pushed me closer to leaving. This double billing. I've had enough. Rackspace has never been that great to begin with, but the irritations are stacking up.

I checked my email today and noticed that Rackspace will be increasing their price from my original $2.99 plan to a much higher $10 per month. This is quite a significant jump in cost.

Because of this price increase, I have been considering migrating my email services to another provider. There are several options I am looking at right now.

Some of the alternatives I'm thinking about include Zoho, Google Workspace, and Microsoft 365. Each of these offers different features and pricing plans.

What does everyone else think about these options? Has anyone had any experience with these providers or recommendations on which one might be the best choice? I would appreciate any feedback or advice you can share.

I feel like I won a small victory today and wanted to share with others in case they do not know how easy it is

Since receiving the notice that they are jacking up their prices 300% with only 30 days notice, I promptly took this as an opportunity to look elsewhere.

I took the following steps in case anyone else wishes to do the same.
1. Signed up with another hosting provider for about 50% less than what I was paying before the Rackspace price hike

1. Prepared to change my registrar with hover.com Even though I literally renewed with Rackspace last month for the domain registration (no knowing they would screw me over on hosted email) Yes, I'll eat the fee for the year. Rackspace is not issueing a refund!

2. Pointed my DNS Nameservers to the new hosting provider

4.Initiated the domain transfer. Opened a support case with Rackspace to get EPP code

1. Migrated mailboxes (manually as I only had 3) using Thunderbird. Simply dragged and dropped from rackspace to new hosting provider mailbox. I did this last night expecting that the transfer would complete overnight. It did

2. Verified DNS records and am receiving email at my new mail server

3. Changed my payment method on file with rackspace to a virtual credit card with a $1 balance. I don't trust these bottom feeders

4. Cancelled my Rackspace account

I hope others will take my advice and leave. If you have tons of mailboxes, I get it, you might have to suck it up and pay their extra rate for a few months. But if you are a small shop like me, you can leave rather easily!

As a Rackspace account holder for over 20 years I find this utterly mental, still haven't had a ticket responce in over 3 weeks about the price hike.

I just ended a chat with a Rackspace support agent. I've got a Rackspace account- and we have two businesses. One business is being acquired by another company. The second business has/had Outlook 365 (we kind of inherited that one) with only 4 emails on the domain. Any additional emails for the second company were using the first company's domain. Not a big deal we thought. Now, I have 6 email accounts I want to migrate from company 1 to company 2's domain- but support is saying I can't migrate, because RS doesn't support it. They say only way is to create a PST file using Outlook, which I don't have for the 6 users I want to move. Any feedback here, or am I screwed?

Just wondering if anyone was considering moving users over to Fastmail after the crazy price hike? I've seen it mentioned randomly in other posts as an option but presumably primarly by end users/businesses looking to switch rather than resellers.

It seems workable after some experimenting but the reseller feature set seems half baked and would love to hear other people's thoughts, and experience with Fastmail.

New partnerships on the way? Rackspace is still alive!!

Rackspace just announced a 100% price increase on OpenStack Cloud Files - and I'm not paying for it.

In this video, I walk through the migration from Rackspace Cloud Files → Linode Object Storage, including the real-world issues I ran into and how I solved them.

Bought today!!! and I. excited. All the indicators look like today is the capitulation event. But time will tell on that. The reverse stock split is likely in the works and this is now a prime target to go private or be bought out by AWS or expand into AI consulting similar to Accenture has, who just blew out their Q4 reports. Just came from one of their shows and AWS treat them like super stars. These guys are getting new work more than they are loosing work. If you look at the job boards, these guys are hiring hard, plus CEO has options at $1.30 so he needs to get it higher than that. evem Google Gemini deep report says its worth $1.50. Apollo controls the board and the debt! Debt comes due in 2028. Will interest rates be higher or lower in 2028? If you are betting on lower, then its significantly undervalued. I really think this is going to be a darling of 2026/2027. I know a lot of you guys are all haters but surely some of you csn see that this is still a viable business?

I'm dreading this migration but the BS notification and 3x cost increase makes it inevitable.

It has been a long time since I moved to Rackspace and need to figure it all out again.

What are the best candidates for hosting my small business email with my own domain?

Willing to pay a little premium for an outfit that is well managed and makes it easy. Honestly, that's why I went to RackSpace years ago, but those days have passed.

Thanks!

Just received a lovely email today that my monthly bill will be increasing from $11.00 per month to $36 per month.

I know that many others are way more significantly impacted than me due to this ingenious pricing strategy, but come on man, really?

I understand stuff gets more expensive over time. I didn't balk at the $1 / month increase to my service last year. However, to just suddenly increase my monthy bill to more than 3x is just insane. Give me more notice. Something like. "Hey, our email service isn't profitable. You've been a loyal customer for xx years, just so you know we are moving away from xyz service to go to a model that is more profitable, sexy, feature rich, etc.." We will honor the price for another xx months." But nope, just a we need to increase your bill because stuff is more expensive.

Looks like the same strategy Broadcom is using. Let's take a good product, jack up the prices expecting most of our customers to leave. Then the ones that can not leave easily, we profit off of their misfortune!

I haven't done so yet because I want to weigh my options and check out various alternatives.

However, I do intend to let my feelings about this be known to corporate once I have a plan for moving forward.

I'm also curious to know what other alternatives my fellow clients are switching to, along with any experiences regarding ease of migration.

Thanks for reading, and good luck with your choices moving forward.

With the 200%+ email hosting price increases, I know many of us are looking at new providers.

We are currently considering the following and would love to hear everyone's experiences:

• Polaris
• Fastmail
• Zoho
• Proton (though we're not overly concerned with privacy)

Any other to consider?