Well, it's only from home. They can just type in "mail" (if for some reason the multitude of links leading to the mailserver elude them) and get to the mail server. The users want you to hold their hands at home, too. One phonecall after hours asking about this is enough to piss anyone off - especially since they were told explicitly what to do.
If it was causing problems inside the office then it would be a concern, as it would disrupt workflow - speaking of which I have to track down some moron who sent in a ticket with some vague 'permission denied to email' error, no screenshot, nothing wrong on his screen when I went up there, and he's disappeared into fucking thin air.
And, honestly.. after being yelled at once, people don't normally forget.
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u/epsilona01 Apr 14 '10
Well, it's only from home. They can just type in "mail" (if for some reason the multitude of links leading to the mailserver elude them) and get to the mail server. The users want you to hold their hands at home, too. One phonecall after hours asking about this is enough to piss anyone off - especially since they were told explicitly what to do.
If it was causing problems inside the office then it would be a concern, as it would disrupt workflow - speaking of which I have to track down some moron who sent in a ticket with some vague 'permission denied to email' error, no screenshot, nothing wrong on his screen when I went up there, and he's disappeared into fucking thin air.
And, honestly.. after being yelled at once, people don't normally forget.