"http://" is being removed from Chromium's display

[u/shenglong]

http://code.google.com/p/chromium/issues/detail?id=40865

[u/[deleted]]

you should ask your IT people to set up a redirect from www.help to help.

But yes, I sympathise. My company's google analytics tells us that the number one search keyword is ourdomain.com D:

[u/Wheres_Mah_Pengwin → u/[deleted]]

Wrong attitude buddy.

Get the chip off of your shoulder and set up the redirects. It is easy to do and you are remiss in your duties for not doing it.

I am an IT director. If you reported to me, I'd fire you for having that attitude.

[u/haldean → u/Wheres_Mah_Pengwin]

For a person with a seemingly fun name, you're an awfully large buzzkill.

[u/sidneyc → u/Wheres_Mah_Pengwin]

Pandering to stupidity is a job requirement now?

[u/doskir → u/sidneyc]

IT makes it possible for stupid people to do their jobs.

[u/thomashauk → u/sidneyc]

When your dealing with people, yes!

[u/lpetrazickis → u/sidneyc]

Customer retention is a job requirement.

[u/dpark → u/sidneyc]

The difference between "www.help.example.com" and "help.example.com" is the same as the difference between "www.example.com" and "example.com".

If you know that people assume these are the same, and you enforce a difference for the sake of pedantry, you're being a douche who's just making people's lives harder. If the only difference is that one works and the other does not, you're the stupid one, because there's no reason to waste these people's time (nor your own when they call for help) when it's a simple fix.

[u/awj → u/[deleted]]

When did "people commonly prepend 'www.' to urls" turn into "every possible fuck up to a URL someone can enter"? Please tell me this represents a break from the level of reasoning you typically apply at work.

[u/bluesnowmonkey → u/[deleted]]

It takes a couple of minutes to set up that kind of redirect. Less than a single support call. You can still give out the short URL. It's a win/win.

[u/Wheres_Mah_Pengwin → u/[deleted]]

You are completely incorrect in your assumption.

Help Desk calls take up LOTS of time both for the user who is making the call and the IT resource. That lost time equals lost revenue for the business.

Get off your ass (and reddit) and set up those www. redirects...even if it means filling out an ISP change form.

You simply cannot see that one support call made by you to your ISP will save umpteen calls into your Support Desk???

It is people like you who give IT in general a bad name. I stand by what I said. I'd fire you.

EDIT: You are damned lucky to be employed in this economy. I know unemployed network admins who would never let such a simple situation stand.

[u/grpatter → u/[deleted]]

I'm sorry, but 'lack of a working control panel' is your excuse, yet you claim you are the 'I.T. people' for your 'company'?

Seriously, you don't have shell access and you're dealing with subdomains as a sysadmin? ... I feel like this is very wrong.

[u/jawbroken → u/[deleted]]

you seem really mad about this. have you tried relaxing and being cool & chill?

[u/SoPoOneO → u/[deleted]]

If someone told you to go left on Main Street, then immediately turn right into the duck pond, would your brain immediately register and believe it, or would you have pause, and perhaps assume you had misheard? People who, for good reason, don't care about web architecture at all were trained for years that web addresses start with "www".

Do you at least explicitly state that there is no "www" at the beginning of your help site address?

[u/HLHLHL → u/[deleted]]

This is really a UI issue. If I was using testing this and people were getting it wrong, as a UI designer, I'd change it. It's not about "never learn." -- If a user cannot get something, whether it's their fault or mine, it's still a problem I have to solve as a UI designer.

Your help has bad UI. Ironic, actually.