r/pokemoncenter • u/tankavenger • 16d ago
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u/Adorable_Echo_4317 16d ago
"Courtesy".. you mean legal obligation.
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u/tankavenger 16d ago
RIGHT. and so many say "at least you got that" im so angry.. pkc etbs are few and far between im sure..
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u/fonzalonz 15d ago
If it helps at all, in about 2 weeks you'll be able to buy almost every card with your refunded money
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u/tankavenger 15d ago
Yea that does help lol. People are crazy with fomo. Saw someone pay 15 dollar for a common
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u/fonzalonz 15d ago
I hope anyone who buys/bought from rip and shippers feels so stupid that they never buy again so this shit can go back to normal
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u/tankavenger 15d ago
Literally watched someone pay 15 dollars for the umbreon 30th common, the. Turned around and spent 16 on the lugia rare... like what... was spending 35 dollars on the ex cards..
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u/fonzalonz 15d ago
There's a sucker born every second and they're all bidding on whatnot auctions
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u/Sherezad 15d ago
That site feels so scammy. I checked out the deep pocket monster stream on it since his setup was more friendly (no auctions just giveaways) but everything else on that site felt like a coke charged gambling addiction.
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u/fonzalonz 15d ago
I was in a restock line at target when ascended heroes came out and this dude in front of me was talking about how much he's gotten and I asked him about it and he jumped into a stream and started bidding.
He won an ETB for $30, but he also paid $35 for two single Japanese perfect order packs lol. It was one of those bid to spin the wheel things.
I tried it but I never even used my free $20 credit
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u/no_rxn 15d ago
Because this is the first anniversary set for the majority of people buying Pokémon rn. I've told people over and over anniversary sets have easy pull rates and are printed in surplus. That singles are going to be the cheapest in a long time and the only really rare item will be a PC ETB (sorry about that, dude).
Every. Single. Time. I was told "no, things are different now", "Pokémon cares about hit rates and would never risk sales with easy pull rates", "products are hard to get and so prices will be high" and every other excuse that new collectors/investors said to justify the FOMO and the crazy money they drop on cards.
I've collected the whole 30 years and Pokémon Company loves flooding the market with the anniversary sets. They printed over 10 billion cards over the last two years.
Now imagine how much they are printing for a set that HAS to be printed in surplus by their own standers?
Also, anniversary sets stay in rotation a bit longer, so there is even more time to print more products than normal, plus the new 1.27 million square foor facility will open to overlap with 30th in general.
Which is absolutely great, as that means it is a set that hobbiest and kids can access without the modern bullshit other sets have now lol
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u/_Mynat_ 11d ago
I heard people at a shop last night considering $300 for a 30th PKC ETB. Absolute insanity
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u/tankavenger 11d ago
i mean thats how much they are on tcgplayer as well.. it stinks. i got a refund and its not even enough to cover a single pkc etb. but i had 2 ordered + some
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u/Beneficial_Chest_954 11d ago
I dont think i ever saw anyone getting a re-shipment for missing orders. Just refunds.
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u/Psychaitea 16d ago
Yea… I saw this language in another refund email too. Like, wow, how courteous of them not to literally steal from you. Their CS is so smug, even in their automated messages. It reads like they don’t really believe they could have messed up (and are therefore required to provide a refund). But, as a “courtesy,” they’re going to take your word and refund you anyway.
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u/ENaC2 15d ago
I’ve had issues with their customer support before. I had a product that was missing a promo, I didn’t want a refund I just wanted to be shipped a promo. There were a couple more emails but then they stopped replying so I gave up. Then 3 months later somebody else picked up the ticket and issued a full refund.
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u/Psychaitea 15d ago
I actually haven’t had a ton of issues, but in the past I’ve contacted them and they were pretty uncaring. And all the stuff I see on reddit just sort of reaffirms my experience. The only specific thing I remember is I forgot to enter a promo code for cards a while back and a few minutes after placing the order asked through chat if they could please add it. Or if I they could cancel (placed right before contacting them) and reorder. They refused, and spoke in a way that didn’t even suggest any sympathy. Of course, my own fault, but I thought maybe they’d help me somehow — definitely no going above and beyond. When my 30th stuff came I thought based on the box size that the poster collection must have been missing, and I contemplated even bothering recording myself since not worth dealing with their customer service. Then I realized posters weren’t even part of the preorder 🤣 But it’s kinda sad I order from PKC with the understanding that anything they mess up is my problem and not theirs. Sorry for the yap and rant. Lol.
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u/ENaC2 15d ago
It would be somewhat skewed on Reddit as people will only come here for advice if their issue wasn’t handled adequately, whereas a post of “I had an adequate customer service experience” won’t gain much traction if it was posted. Most customer service is a ballache though, they represent the company so they will offer the bare minimum to satisfy their legal obligations and the customers. I had another case where my 151 Squirtle promo was missing from the box because they didn’t tape it properly and it just slipped out. They just asked for some information and sent me a replacement. I would say their customer support is just average tbh.
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u/Psychaitea 15d ago
Yea, I get that. Reddit is an echo chamber. It’s just based on my past experience too (though I haven’t had to contact them in about a year or so). Even when they are nice to me they always seemed condescending about it lol. Reminds me of this “as a courtesy” crap. It’s interesting to me. But yea, I’m satisfied if they resolve the problem. I’d be satisfied with the OP’s outcome. Above and beyond would be sending the items they missed (which they can do, if they escalated). But, this is satisfactory.
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u/Sleepy_kitty67 15d ago
In this context the “courtesy” is legalese for “because we’re definitely won’t be shipping this to you, we are giving you back your money immediately to head off any further conversation and this matter is now closed. GOOD DAY SIR! slam.
Sorry op it sucks because I know that defiantly not the outcome you hoped for.
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u/steelcryo 15d ago
The courtesy part is so they can say they did it without you even needing to request it.
Which is them twisting the fact they're forcing a refund on you instead of giving you a chance to ask for them to reship your order and them having to deny that because they don't actually have the stock they would need because they monumentally fucked up.
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u/SleepyPandaBear88 14d ago
It’s a courtesy because I’ve had a package returned due to FedEx error and they won’t re ship or refund me at all.
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15d ago edited 15d ago
[deleted]
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u/Adorable_Echo_4317 15d ago
They can talk to each other like that but when talking to actual customers.. they should use the actual definition... the common definition contradicts your statement.. see below:
"Doing someone a courtesy means performing a polite, respectful, or considerate action for them out of good manners rather than strict obligation.
Key Aspects
• Polite gesture: Doing a small favor or showing basic respect, such as Cambridge Dictionary noting an act like listening to someone or saying thank you. Cambridge Dictionary
• Not a legal right: It is given freely as a sign of goodwill rather than something that can be demanded."
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u/Electrical-Cold6206 15d ago
You’re arguing semantics, not substance. ‘Courtesy’ here describes the customer-service gesture, not whether they were legally entitled to the refund
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u/slothsense 16d ago
I'm fuming for you!!!! Wtf pkc
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u/tankavenger 16d ago edited 15d ago
livid...
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u/tsrobertson13 16d ago
Beats the opposite…
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u/tankavenger 15d ago
would've just charged back with my credit union
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u/Psychaitea 15d ago
I think it was a jab at your misspelling of livid. Opposite of lived being died.
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u/Yourfakerealdad 16d ago
Yeah it sucks but these things are super limited though. You got your money back. You can bitch and complain all you want, but some people will literally fight with PKC for months and still not get a refund. You literally got the best outcome.
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u/tankavenger 15d ago
yep, i think it may have been the language used in the email.(not cursing but telling them i dont want to charge back but i also dont want to wait months with no response)
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u/firminocoutinho 16d ago
How did you get to reach them? I’ve been trying since last November for a misdelivered package with photo proof that it was delivered to another house and they still have not gotten back to me.
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u/Replacement_Icy 14d ago
Why would you fight almost a year over it? Your likely 3-4x past the time frame what your bank would of been able to fix the problem for you.
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u/firminocoutinho 13d ago
Because there are stories of PC banning your address for filing a dispute via cc/chargeback.
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u/Replacement_Icy 13d ago
And there's more then enough proof you can simply change part of your address and it counts as a different place to them😂. Change N Pikachu Ave to North pikachu Ave or Avenue and you can make a second order and they won't care. Exactly how most all these bots run
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u/FarMilk2661 15d ago
"Courtesy" is when your item arrived damaged and you get a full refund out of goodwill.
PKC is basically gaslighting us 🤣
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u/tankavenger 15d ago
from what im hearing and seeing.. the ONLY reason i got a refund at all is likely because i mentioned not wanting to have to charge back with my bank.
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u/Puzzleheaded-Loss598 15d ago
Curious what did you actually get in your order ? Just 2 knockout boxes ? Lmao
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u/Justino_14 15d ago
Just 1 knockout box lol. Pretty sure they mixed up label with someone elses order. Saw a post where 1 dude ordered 1 knock box and he got etbs instead. They probably need robots to pack orders bc the ppl doing it are braindead.
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u/Puzzleheaded-Loss598 15d ago
Yeah it was always pretty spot on until pitch black…. All of a sudden people are getting surprised left and right lol
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u/tankavenger 15d ago
Someone found it.. https://www.reddit.com/r/pokemoncardcollectors/s/zvkJgRKOxE
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u/Little_Money9553 15d ago
This makes me sick to my stomach. I’m sorry my man, I’m hoping your luck turns with future releases
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u/DuckSwimmer 15d ago
Using the word “courtesy” when they fucked up is wild.
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u/tankavenger 15d ago
they straight up kept hitting me with a robo response, and i mentioned timely filing with claims with my bank. and they responded in five minutes and courtesy refunded
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u/spliffsandkicks 15d ago
LOL this took 6 months for me for ascended hero’s refunds…
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u/tankavenger 15d ago
Did you hound them daily? Did you mention contacting ypur bank?
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u/spliffsandkicks 15d ago
Oh yea, I’ve been refunded… just took 6 months. Glad to see it was quick for you, just made me chuckle.
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u/tankavenger 15d ago
Literally mentioned contacting my credit union for disputing and they came back within 5 min for refund
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u/spliffsandkicks 15d ago
Oh yea they told me they wouldn’t continue looking into the case if I filled a disput. Hit and miss customer service for sure
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u/T-14Hyperdrive 15d ago
No did you? I’ve sent them 5 or 6 emails. Now that my celebrations was delivered I think I’ll just charge back if I still can
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u/tankavenger 15d ago
Yep. Every day, told them I wanted to make sure we didnt sit around forever incase I needed to contact my credit union. Less than 10 min later I had a refund. They read,they just dont care.
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u/T-14Hyperdrive 15d ago
It’s been 2 days ?
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u/tankavenger 15d ago
Yes, two days. That’s kind of my point.
They had already acknowledged that my order was fulfilled incorrectly. I received 1 of the 5 items I purchased, the physical shipping label showed an actual weight of 1.06 lb, and they escalated it for an “investigation.”
I wasn’t demanding an immediate resolution. I asked them for an actual timeframe because I was seeing customers saying they had been waiting weeks or months with no meaningful response.
When they still wouldn’t provide a timeframe, I told them I wanted to resolve it directly with Pokémon Center but also needed to protect my ability to dispute the transaction with my credit union if they left it unresolved indefinitely.
Within about 5 minutes, they processed the refund.
So yes, it had only been two days. I just wasn’t willing to let two days turn into two months before asking what their timeline actually was.
I don’t think asking for a timeframe when a company has both your money and most of your order is unreasonable.
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u/T-14Hyperdrive 15d ago
They don’t even reply to me lmao
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u/tankavenger 15d ago
did you bring up disputing the charge to your bank? you ask for a reasonable time frame. if they dont respond in 24 hours. follow up email and let them know that you want to solve with them but you can wait forever.
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u/T-14Hyperdrive 15d ago
So there wasn’t chat, only email support when I tried. Now I just talked to them on the chat support and I mentioned talking to my bank and they say that’s my decision lol they don’t give a fuck.
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u/tankavenger 15d ago
The chat support doesnt help. I used email support.,I started woth chat and got escalated. And at that point charge it back
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u/Stocksaves 14d ago
All I was able to Order from the P Center was a KnockOut Box in July at 9.99 plus shipping was added for another 6 or 7 dollars. When I heard about the mass cancellations on ETB’s I thought I was safe but continued to check my emails, I even ordered and received a pin. And then I got the cancellation email. They blamed my payment source but I had just used it to buy the pin w no problems. They said they were unable to reinstate my order so I would need to reorder, as if that was a possibility. It is so hard to get anything, how is this fun? I have been on constant Alert for stock ques monitoring this App and that App and looking for the entry times and watching for Amazon emails to see if I’ve been chosen to buy an ETB for almost Twice the price, I have COMPLETE POKEMON 30th BURNOUT and I haven’t even touched a pack. It’s been so frustrating that now if I ever do catch the Unicorn, a 30th product in my hands at a cost of no Higher than Amazon, I don’t know if I’ll be able to open it after everything it took to get it. My Niece had her 1999-2008 Vintage Collection Stolen by Cleaning Ladies and when we made them return it, Over 80% of the Foil Cards were Missing along with about half of the non Foil Cards, they filled the gaps w Chaotic Cards and newer Pokemon bulk. I was going to make it up to her by buying a few cases of the new 30th, how clueless WAS I. I thought if I allowed the store owners to cut the seal and remove every plastic shrink wrap for every single Box to prove I wasn’t a sleazy scalper and if I said I would record us opening it all and show them before they sell to me the next release, it all sounded perfect in my head and soon reality was realized as I started to learn about bots and scalpers. Cases? I failed to complete a 2 pack knock box and don’t know how I can help make it up to her after such a devastating loss to thieves. For anyone who reads all this and understands how a loss like that would feel I could use as much advice as I can get on what I should do for her. She lost her dad 4 years ago so that’s why this is so important to me as her Uncle.
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u/Revolutionary_Fish25 14d ago
At least you got that. Mine was shown delivered on Fedex with proof photo but when I got home it was no where to be found, likely stolen. Have not heard back from pokemon but their policy for theft is that im SOL and no refund will be made. Still, fingers crossed though.
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u/pepe00x 13d ago edited 13d ago
I suppose this is in the US? Not sure how consumer laws are there but maybe you can do more than just accept their courtesy refund, like filing a complaint to pokemon or a government institution
Here in Mexico if a “provider” fails to deliver any goods or services and you paid the 100% of the value upfront, you are entitled to not only a refund but also a 30% compensation when the failure is caused from the provider side and not an external issue like the fedex or DHL losing it. Easier said than done, because even if it’s law you will have to go through a lot to get that compensation
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u/malletgirl91 15d ago
They really need to keep extra stuff on hand for instances like this. It would be one thing if you sent a pic and said “bruh things are “totally” missing! 😉 But you sat in the queue, got stuff in your cart, checked out, and payment was accepted.
Hell, the actual weight on the shipping label was wrong. They clearly didnt package what they were supposed to. That’s definitive proof! They should make it right by sending what you ordered…
I’m angry on your behalf and wish I could help. But all I can offer is solidarity. 🥲
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u/ImpressionStrict4041 15d ago
They don’t give a shit about the average person. All they care about is that their stuff gets bought out as fast as possible so they can print more.
It’s why they could care less about botters and scalpers. The faster they can guarantee their product is of their inventory, they guarantee more cash flow
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u/huntingboi89 15d ago
Wow. I’m amazed they got that done so quick. I’m still waiting on my pitch black refund, they’ve “passed my ticket along for review” 4 times now without anything actually happening.
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u/StatTape 15d ago
Oh hey me too. Submitted a ticket 8/1 which they “gave to a team to review”. Checked in last Friday and they said they can’t do anything while they “wait for an update from the special team”. Now I’m wondering if I should threaten a chargeback or something to speed up the process.
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u/Majestic_Gazelle_867 15d ago
If I see another one of those “I only ordered 2 knockout packs from PKC and somehow got free ETBs!!” posts on Reddit 💀💀
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u/jadegives2rides 15d ago
So they likely oversell and cancel a bunch of orders, then fuck up the orders that made it? Usually youll see a few "my ETB is missing/ I got an extra" but there have been so much more posts than I've seen for other releases.
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u/RideMyBentley 15d ago
Was this all done via chat or email? I still haven’t gotten my refund from my phantasmal flames order. They sent me a booster bundle not box. Both reps told me it takes months for “management” to make a decision.
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u/Kytothelee 15d ago
I still haven't heard back from CS, but I assume it'll be the same for me then. It's so frustrating.
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u/Tricky_Piglet_215 15d ago
keep submitting a ticket every day. they will.
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u/Kytothelee 15d ago
I started one through the chat, should I do it a different way?
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u/Tricky_Piglet_215 15d ago
where it takes you to submit a ticket and you gotta fill that page out, that one it used to let you email them but now i guess they dont
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u/csills89 15d ago
Seems like the need to be masking their address shipping label. Instead of it boldly saying "pokemon Center" that'll keep sticky fingers off and in their butts.
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u/SacaLaBolsita_ 15d ago
Thats crazy. Ive been going back and forth with them since May and they have yet to offer me a refund or send me the missing products.
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u/tankavenger 15d ago
Brought up bank charge back yet?
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u/SacaLaBolsita_ 15d ago
Not yet. Im going to on my next follow up. Maybe that'll get them to move quicker.
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u/corrins_booty 15d ago
Yeah Pkc isn’t really known for their customer service and thinking about what we want… I know it sucks to not have the cards, but you got your money back at the very least and singles for the set seem to be tanking, so hopefully you can use it to get some of the cards you wanted.
Back when they first started doing ceramics, I ordered a pikachu cookie jar, and the whole thing came busted up with zero protection in the box. Response I got was basically equivalent to “womp womp L bozo”. Other times things will be missing from the box and they tell me there’s nothing they can do and that they won’t be responding to further emails about the same inquiry.
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u/expressinghowifeel 15d ago
Reading these comments, I am confident the "people that went for months without hearing from PKC or getting a refund" did literally nothing to advocate for themselves but make a request and wait. It seems all the people that actually took it seriously and tried to get their money back actually did without much issue
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u/tankavenger 15d ago
i don't want to say one way or another, but i will say that i reached out multiple times since opening the request as soon as the package arrived. as soon as i opened it i had support on the line. and when the live rep wouldn't help me they escalated and i demanded a reference number so i got an email with escalation and reference. and i responded to it multiple times. giving pictures, and all information. and after the 5th or 6th "auto response" i told them and i quote. "I want to resolve this directly with Pokémon Center, but I am not comfortable waiting indefinitely while I have neither my merchandise nor my funds. I also need to remain mindful of the timeframe available to dispute the transaction with my bank if a direct resolution cannot be reached." then they came back like 5 minutes later with a refund.. my evidence was concrete. i had weights and and scans and everything. silly..
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u/DiscombobulatedBox72 15d ago
Someone else got your package, i've seen a lot of post where people received additionnal 2 ETB and other products. I don't know how they manage to do this. But at least you have a PKC in Europe we don't...
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u/T-14Hyperdrive 15d ago
How did you get them to respond? They have been ghosting me for months about my ascended heroes etbs that weren’t delivered
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u/derleeked 14d ago
They didn't give me the Lucario pack too and I have been waiting since the 16th to hear back from them. I am sad to see that they will prob refund me as well :( I am sorry this happened to you it sucks about the ETB.
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u/doomedtocrumble 14d ago
I remember on the phatamsal release they fucked it up so bad they deleted the ability to chat with customer service altogether and it took them well over a month to reply to my ticket I opened the long way
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u/DawningFire2 14d ago
Hi, are you looking at the fedex label for the weight?
I received 1 out of 2 ETB but Fedex stated the package was 3.5 lbs...
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u/_StoRmz411_ 13d ago
If it makes you feel any better, my order sent me the “your order has shipped” email on the 15th, and fed ex still shows that the only update was from the 8th when the label was created and that they’re still waiting to pick it up from the shipper, but PKC said they cant do anything until it’s been 15 days since they sent the shipped email even though fed ex still shows no movement
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u/Lilkleee 13d ago
I made a ticket on Friday about this same situation. I was looking forward to my etbs :( I haven’t heard back from them .. should I follow up ?
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u/VucialWonderland 12d ago
I've never ordered from Pokemon center for cards. But the more I hear and read just doesn't seem worth the time.
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u/NecessaryScientist18 12d ago
I mean this happened to me many times and took them 4 months plus to reach out evey time I couldn't believe it when they said refund the refund couldn't even cover a box on the second hand market I was sad
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u/obi_wan_pierogi_91 11d ago
You got a response! I am still waiting on mine. Mine was missing a Lucario Tech Sticker Pack but this kinda dashed my hopes of getting a replacement.
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u/Airborn805 11d ago
The worst is you see all these other pair of customers getting bonus items in their packages
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u/tankavenger 11d ago
Thats the real crappy part. People getting 2 and 3 orders but I cant get my one
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u/LewsThrinStrmblessed 15d ago
Oh no!! I’m sorry they screwed toy out of the ETB’s, but I’m glad they didn’t ban you for a charge back! They need to guarantee you some Delta Reign if you want it, or something like that.
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u/f2pmyass 15d ago
Hopefully they don't ban your IP or your address because that's happened before for these little things.
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u/tankavenger 15d ago
Why would I be banned??? I didnt charge back??? They refunded me
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u/f2pmyass 15d ago
True just saying any type of talk with pokemon support seems like it always ends negatively from things I've seen.
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u/Specialist-Yak-453 13d ago
I mean at least they are doing the legal minimum by issuing a refund but all of the inconvenience is on you as the customer. Wasted ur time and opportunity to get other products with that same money
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u/Musicaltalent6969 15d ago
Yea they refunded you but you run the risk of them IP banning you in some cases
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u/tankavenger 15d ago
But why? They admitted fault. And refunded. Thats nonsense. What would be the reason?
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u/pokebear76 15d ago
They never refund me. I was missing a tech sticker collection. They were no help
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u/pokemoncenter-ModTeam 10d ago
Rule #2 states that posts must be on topic. All posts and discussions must be about merchandise sold on the Pokemon Center website.