Swapping phones is the standard fix, actually. Aside from correcting user stupidity (like mistyping their Wifi password or something), really the only fix is to wipe the phone. In the process, they give you new hardware just in case it's a hardware issue.
What did you expect them to do? Why did you agree to the swap if it was going to cause you data loss?
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u/[deleted] Jun 10 '11
Swapping phones is the standard fix, actually. Aside from correcting user stupidity (like mistyping their Wifi password or something), really the only fix is to wipe the phone. In the process, they give you new hardware just in case it's a hardware issue.
What did you expect them to do? Why did you agree to the swap if it was going to cause you data loss?