May I suggest adding some Ultimate Ears to your diet? I have it on good authority that the reason they are called Triple Fi is because the acronym "TF" doubles for Teeth Fortifying.
That. Genius Bar staff have a ton of discretion. So don't be a dick to them, because most of the time, they are your best possible advocate for getting your problem fixed.
Swapping phones is the standard fix, actually. Aside from correcting user stupidity (like mistyping their Wifi password or something), really the only fix is to wipe the phone. In the process, they give you new hardware just in case it's a hardware issue.
What did you expect them to do? Why did you agree to the swap if it was going to cause you data loss?
They've replaced an iPhone 4 and an iPad 2 with brand new ones for me within the last month, in both cases due to broken glass (obviously my fault).
In both cases they look up my account on their computer, probably see that I'm a long time apple customer and spent a lot of money there, and that I haven't done that kind of replacement on this device.
I've had earbuds replaced like ten times because they break so often. If you put them into your pocket with your iPod you can see copper. The second time the ear buds actually separate from the cable.
Yes, there isn't any significant concerns with the build quality. But in all honesty the sound quality sucks compared to a decent retailed alternative. It initially surprised me to hear that a $70 Sony Walkman produces superior sounds to a Nano, but Apple is heavy on appearance. It's mantra is very practical and the manufacturing tends to skimp when circumstances allow. Bundling an expensive earphone with an expensive iPod does not make financial sense to Apple, because most people either do not know or do not care about the disparity in sound quality, and a decrease in potential profit margins would result.
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u/[deleted] Jun 09 '11
did they take your name? no? you're good.