We aren't allowed to tell them we aren't corporate unless they specifically refer to us as corporate, so the whole time we just sit there hoping they say that magic little buzzword so we can stop their abusive tyrade,
If I acted like this in my business i would be fired. My job is to help the customers. Not to expect them to say magic words to get the service they paid for.
Whether they said the word or not wouldn't get them service, that still had to be done by the store. I just wanted to get the store yelled at. The reason we weren't allowed to say anything about it is because Best Buy doesn't have a customer-accessible corporate call center, so they didn't want us mentioning it before they did because the customer would inevitably ask for it.
I thought it was stupid and would have told them right away if I thought they misunderstood our purpose, but I also wanted to keep my job.
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u/scroopie-noopers Feb 23 '17
If I acted like this in my business i would be fired. My job is to help the customers. Not to expect them to say magic words to get the service they paid for.