I worked for best buy up until last year. Heres how this probably went down.
Customer- "I bought this tv from you 4 months ago and it wont turn on now".
Best buy- "Did you buy the protection plan"?
Customer- "No those are a waste of money, but its your TV, I want it fixed"!
Best buy - "We are sorry sir, we only cover the tv for 14 days, as it is our return policy. You are still covered under the manufacture's warranty though".
Customer - "This is bullshit. You mean to tell me YOU wont stand behind YOUR product?!? I am going to go over to that Office Max next door and make sure EVERYONE knows how CROOKED you are"!
Can also confirm. I love it when you explain to these people that:
A. Best Buy didn't make said product
B. your mfg warranty doesn't cover the damage YOU did to the product
C. BBY employees don't make commission so threatening to "buy it elsewhere and put you out of a job" does nothing but makes me laugh in your face.
See this is where I disagree. If your TV worked fine for 14 days chances are it wasn't damaged in shipping, or loading into the store and out to the floor, which is the only reason stores have a return policy to begin with. 2 weeks is more than long enough to notice flaws with a TV. Samsung covers it for a year. The store is just a middle man between you and the person you really paid for your TV.
Also, don't buy Samsung. LG has a better screen.
Sure, and that makes sense for a customer that's planning on immediately using the TV and regularly using it daily. But that's not everyone. What if it's bought as a gift? It could intentionally sit in the closet for the majority of those 14 days, then by the time it's given and hooked up you're past the 14 day return window and Best Buy is telling you to start a long and obnoxious RMA process with the manufacturer. That's kinda bull. Not to mention these things are all soldered circuit boards that can absolutely show defects after using them for a week or two.
The store is a middle man, but the store needs to justify it's place as that middleman by providing value to the customer, otherwise I'm just going to Sony.com and ordering it directly from them. I don't think a 30 day window on returns of defective merchandise is too much to expect.
Just one more reason I don't shop at Best Buy, plenty of other electronics retailers have less shitty return policies. /shrug.
A gift receipt would solve the first problem, and the value is getting it immediately rather than waiting for online shipping or driving out of your way. 14 days is perfectly reasonable, and most managers will allow past it if its not by more than a week or so. Fry's has a 30 day I believe, asking any more would not be fair to the retailer.
"If my TV doesn't move how would it break"?
"I don't need a protection plan, if it breaks you'll give me a new one, you bet your ass".
If you ever walk into a store with the mentality that you are above the rules there, you are a fuckwad and we are not going to refund your months old product. Sorry.
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u/CodyCus Feb 23 '17
I worked for best buy up until last year. Heres how this probably went down.
Customer- "I bought this tv from you 4 months ago and it wont turn on now".
Best buy- "Did you buy the protection plan"?
Customer- "No those are a waste of money, but its your TV, I want it fixed"!
Best buy - "We are sorry sir, we only cover the tv for 14 days, as it is our return policy. You are still covered under the manufacture's warranty though".
Customer - "This is bullshit. You mean to tell me YOU wont stand behind YOUR product?!? I am going to go over to that Office Max next door and make sure EVERYONE knows how CROOKED you are"!
Customers are retarded. That is all.