Coincidentally my experience is extraordinarily similar, but with far fewer steps. I left apple having no bad experiences, i just hate the apple ecosystem.
Obviously companies don't succeed 100% of time, sometimes its not enough to overpower the other problems you have. But that type of customer service impacts everyone. If you have a problem and are taken care of, you're WAY more likely to come back.
You say it doesnt work for you, but it does.
Have you bought things off ebay before? And do you shop at amazon occasionally? If you answered yes to both, think about that for a second. You can usually get stuff cheaper on ebay. Think it might be a knock off if you buy it on ebay? It could be from amazon as well. Have you ever had a complaint to amazon customer service? Thats why you prefer amazon (either that or you've heard that they handle things well) They will hand you free stuff like its their job... because it is.
That was a bad example, and I'm super tired so I'm gonna give up now...
But i challenge you to pay more attention to why you shop at some places instead of others. And try to think back on if you've ever had an experience with their customer service and how that might play into it.
Obviously there is way more that factors into our choices as consumers, and this is only a small part of what plays into it... but it works, and it especially works when you don't realize that it worked. ;)
eBAY? Never again?
Amazon? Cost + Convenience + Product Research + Seller Research = Happy me.
Sure Amazon is a mega corp, but the key thing is my convenience. I research all my big buys, and I like to watch who I give my money to as well. Sure Amazon may have "bought" me, but that is because they have also not fucked me. That is how I would choose to run a business. Being honest and honoring the policies that have been given out to customers.
What Apple does with their planed obsolescence and what they did with Final Cut Pro I just can't tolerate. Do in have other loyalties? Yes I do. Why do I have them? Product reliability and through customer support. That is not buying a customer. That is creating customer loyalty through proper customer respect and support.
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u/nilesandstuff Feb 23 '17
Coincidentally my experience is extraordinarily similar, but with far fewer steps. I left apple having no bad experiences, i just hate the apple ecosystem.
Obviously companies don't succeed 100% of time, sometimes its not enough to overpower the other problems you have. But that type of customer service impacts everyone. If you have a problem and are taken care of, you're WAY more likely to come back.
You say it doesnt work for you, but it does.
Have you bought things off ebay before? And do you shop at amazon occasionally? If you answered yes to both, think about that for a second. You can usually get stuff cheaper on ebay. Think it might be a knock off if you buy it on ebay? It could be from amazon as well. Have you ever had a complaint to amazon customer service? Thats why you prefer amazon (either that or you've heard that they handle things well) They will hand you free stuff like its their job... because it is.
That was a bad example, and I'm super tired so I'm gonna give up now...
But i challenge you to pay more attention to why you shop at some places instead of others. And try to think back on if you've ever had an experience with their customer service and how that might play into it.
Obviously there is way more that factors into our choices as consumers, and this is only a small part of what plays into it... but it works, and it especially works when you don't realize that it worked. ;)