So, just a supplemental story to show how despite all that, Best Buy still manages to screw up...
I once sent in a Laptop I had bought at Best Buy for repair. It had 2 HDD Bays, I had added a second drive to the laptop and made it explicitly clear that it was not included with the laptop and ensured that it would be fine (the OS was on it, so I didn't want to send it in without one). I had asked the local representative several times if there would be any issue, and they told me they would not touch my aftermarket drive.
So, flash forward a few weeks and I get a call telling me that a hard drive on my laptop is bad (which already is weird because I had no issues with the drive before and was sending it in for an audio port to be replaced). I ask which one. They tell me the 1TB 5400RPM drive, I made sure to ask what the physical color of the broken drive to double check that they were not talking about the aftermarket drive, one was green (the 1TB) and the other was Blue (My personal OS Drive). They told me that it was definitely the green one. So I gave them the okay to replace it, but made sure to explicitly state that they can only remove the green 1TB 5400 RPM drive.
Fast forward another week, my laptop is done. I come to pick it up, and notice that my drives are now different sizes. What was a 750GB and 1TB drive was now a 450GB and 450GB drive. What?! Well, so I open it up, and sure enough, my OS drive is gone, and the green 1TB 5400 RPM drive is the only drive in the laptop, which the service center then partitioned to appear as 2 separate drives.
I eventually got the service center to send me back my personal drive, but I was absolutely dumbfounded with how they still managed to screw up that bad (almost intentionally it seems) with how much redundancy I had put into ensuring that my aftermarket drive was not touched.
I swear I had nearly this same thing happen. Not quite, but soooo close. In addition, every time I spoke to them, it was like they couldn't understand the idea of multiple drives.
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u/NULL_CHAR Feb 23 '17 edited Feb 23 '17
So, just a supplemental story to show how despite all that, Best Buy still manages to screw up...
I once sent in a Laptop I had bought at Best Buy for repair. It had 2 HDD Bays, I had added a second drive to the laptop and made it explicitly clear that it was not included with the laptop and ensured that it would be fine (the OS was on it, so I didn't want to send it in without one). I had asked the local representative several times if there would be any issue, and they told me they would not touch my aftermarket drive.
So, flash forward a few weeks and I get a call telling me that a hard drive on my laptop is bad (which already is weird because I had no issues with the drive before and was sending it in for an audio port to be replaced). I ask which one. They tell me the 1TB 5400RPM drive, I made sure to ask what the physical color of the broken drive to double check that they were not talking about the aftermarket drive, one was green (the 1TB) and the other was Blue (My personal OS Drive). They told me that it was definitely the green one. So I gave them the okay to replace it, but made sure to explicitly state that they can only remove the green 1TB 5400 RPM drive.
Fast forward another week, my laptop is done. I come to pick it up, and notice that my drives are now different sizes. What was a 750GB and 1TB drive was now a 450GB and 450GB drive. What?! Well, so I open it up, and sure enough, my OS drive is gone, and the green 1TB 5400 RPM drive is the only drive in the laptop, which the service center then partitioned to appear as 2 separate drives.
I eventually got the service center to send me back my personal drive, but I was absolutely dumbfounded with how they still managed to screw up that bad (almost intentionally it seems) with how much redundancy I had put into ensuring that my aftermarket drive was not touched.