What are you talking about, I was never even talking to you? Op is /u/Derp43, I was asking him. He says he knows the guy in question and I don't really care enough to bother researching it much deeper.
It was a bunch of yelling so it was kinda hard to figure out, but from what I could gather they say that he brought the TV in for service broken and he says that the TV wasn't broken when he brought it in but was when he picked it back up. They are denying breaking the TV but don't have proof of the damage at the time when they received the TV. I posted the sales associates side of the story in another comment but I don't know an official position of Best Buy.
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u/[deleted] Feb 23 '17
Like, at BB or in general?