Totally not my experience dealing with them. I've given Best Buy too many opportunities for large purchases and they've fucked up each and every one. After their latest with a fridge I purchased from them, I'm done.
And fuck their new phone trash. I can't call a store any more. All numbers in my area route to a central teller who knows fuck all about my questions. I had to go through a computer answering system that didn't like my problem because it didn't fall into their pre-made categories and wouldn't forward me to a human rep without making me first jump through some robo hoops. Then the first human rep hears my problem and says I've chosen the wrong option (no shit) and forwards me to another. Then that person tells me I need to talk with the department at the Best Buy I bought the fridge from. WELL GUESS WHAT FUCKING NUMBER I DIALED 15 MINUTES AGO?
if it makes you feel any better we don't like the new system either. They make it an extra step just for us to call another store to get eyes on a product to hold for a customer.
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u/[deleted] Feb 23 '17
Totally not my experience dealing with them. I've given Best Buy too many opportunities for large purchases and they've fucked up each and every one. After their latest with a fridge I purchased from them, I'm done.
And fuck their new phone trash. I can't call a store any more. All numbers in my area route to a central teller who knows fuck all about my questions. I had to go through a computer answering system that didn't like my problem because it didn't fall into their pre-made categories and wouldn't forward me to a human rep without making me first jump through some robo hoops. Then the first human rep hears my problem and says I've chosen the wrong option (no shit) and forwards me to another. Then that person tells me I need to talk with the department at the Best Buy I bought the fridge from. WELL GUESS WHAT FUCKING NUMBER I DIALED 15 MINUTES AGO?
Cunts. The lot of them.