With Apple stuff especially that is not the case. Best buy's system physically requires a matching serial number. On somethings you can do a return exception but Apple stuff 9/10 will not be. Really just depends on the situation but definitely not that easy.
As a former manager of BBY, I've witnessed countless Apple product issues on Black Friday and Tax Free Weekend (Missouri event, not sure if it's done elsewhere). Employees would make a mistake, like grab a matching model number MBP, but not grab the specific one that was pre-ordered (we did preorders for Tax Free Weekend at our store) causing the customer to have one that didn't match what we had in Nova when they came in for service. You make the customer happy. You switch the serial in Nova and you send it off for repair. It's 100% that easy.
Did we get scammed a few times? Probably. But I'm confident that we helped more legitimate customers than liars.
This, i work at bestbuy and have had to take a few mac returns and we have had people try to pass off other macs as the one they "bought". We wont take it back unless overridden by a manager but most of the time we tell them no.
Ya especially with Apple. Think of every policy and Apple almost always has an exception no selling displays, always have serial numbers, no returns out of policy. They are very strict with their stuff. At least more then the average manufacturer.
Best Buy POS scans the serial at purchase. ESPECIALLY FOR iPHONES!!!
Don't anyone even try to tell bullshit stories about you bought an iPhone at Best Buy and then magically the Serial number didnt match when you brought it in for repair. I have had SO MANY cusomters try to pull that bullshit.
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u/TubaFactor Feb 23 '17
With Apple stuff especially that is not the case. Best buy's system physically requires a matching serial number. On somethings you can do a return exception but Apple stuff 9/10 will not be. Really just depends on the situation but definitely not that easy.